Reviewing Performance
WA process reviewing organisational and employee performance to improve goal achievement.
Performance management
The process of managing a business transition from one state to another to improve performance and remain competitive.
Change management
Desired future state after change.
Vision for change
What are the three steps in Lewin’s Change Management Model?
Unfreeze → Change → Refreeze
Any internal or external factor that pressures a business to alter strategies, processes, or structures
Driver of change
What does the acronym KIP stand for?
Key Performance Indictor
1. Job uncertainty or redundancy
2. Retraining and skill development.
The vision for change represents the ______ while the strategic plan represents the _______.
WHY (vision) and HOW (strategic plan)
Kotter’s model has how many steps?
Eight.
Identify two internal and two external drivers of change.
Internal: Corporate culture, Management style. External: Competition, Legislative compliance
What are the three KPI steps?
Strategise → Measure → Evaluate
Name two internal and two external factors that influence change.
Internal: Leadership, Organisational structure. External: Competitors, Customers
What are the three key aspects of a strategic plan?
1. Content (what changes)
2. Process (how to implement)
3. People (who is affected)
A model identifying driving and restraining forces influencing change; helps managers reduce resistance.
Force Field Analysis
What are three common reasons employees resist change?
Fear of the unknown, loss of control, lack of trust in leadership
Define “redundancy.”
When a role is no longer required.
Give one example of technological and one ethical change.
Tech: Automation. Ethical: Data privacy.
What do consultants do for a business?
Give expert advice for improvement.
What are the three main stages of Kotter’s 8-Step Model?
1. Creating the climate for change
2. Engaging and enabling the organisation
3. Implementing and sustaining the change
Distinguish between low-risk and high-risk strategies to overcome resistance.
Low-risk: Communication, participation, negotiation. High-risk: Manipulation, threat.
Give one benefit of KPIs.
Motivates employees or tracks progress.
Give two examples of a macro environmental factor that can drive change in a business.
Examples: 1. Technological advances (e.g. automation, AI) 2️. Socio-cultural shifts (e.g. increased demand for sustainability).
Other possible answers: Political, Legal, Economic, or Environmental changes.
What do professional service providers do?
Provide specialist legal or financial support.
What happens in the “unfreeze” stage?
Prepare people for change.
Give two ways employees might resist change in a business.
1. Refusing to adopt new processes or technology
2. Showing low motivation or decreased productivity.
Other possible answers: spreading negativity, absenteeism, or strike action.