Old to New FAQs
Old
Question: I am interested in working at PPL. What do I need to do?
Answer: Please visit pplfirst.com/cdpap and navigate to the careers tab for information about positions we are recruiting for and how to apply.
New #47
Question: I am interested in working at PPL. What do I need to do?
Answer: Please visit PPL’s CDPAP jobs webpage for information about positions we are recruiting for and how to apply. PPL is hiring more than 1200 employees in New York to support CDPAP
True or False:
Your break and lunch schedule will remain the same throughout the week.
False. Your break and lunch schedule will NOT remain the same throughout the week.
A ________ form is an IRS tax document that employees fill out and submit to their employers. The form provides information on the employee's filing status, income, credits, deductions, and other factors that affect how much federal income tax should be withheld from their paychecks.
W-4
PPL’s Time4Care application allows PAs to clock in and out while in “offline” mode, and then load their time when they can connect to Wi-Fi.
102
On a call, Dead air should not exceed ____ seconds.
60 seconds
Old
Questions: How Did PPL Get My Contact Info?
Answer: Hello! Thank you for reaching out. PPL has partnered with the NY Department of Health to ensure CDPAP consumers receive important information about the statewide fiscal intermediary transition. Consumer contact information was provided to PPL by the state strictly for this purpose. Please let us know if you have any questions. We are here to help! Cheers, Team PPL
New #38
Question: Why am I getting emails from PPL?
Answer: Hello! Thank you for reaching out. PPL has partnered with the New York Department of Health to ensure CDPAP consumers receive important information about the statewide fiscal intermediary transition. Consumer contact information was provided to PPL by the state strictly for this purpose. Please let us know if you have any questions. We are here to help! Cheers, Team PPL
True or False:
You can request overtime before or after your shift if available in the system.
Ture
_____________ allows for the deposit of funds electronically into a bank account rather than through a physical, paper check.
Direct Deposit Form
Information about receiving CDPAP services can be found on the NY Department of Health website. You can access it here.
99
How many seconds do you have to answer a call in five9?
7 seconds
Old
Question: Can I still choose my fiscal intermediary after the transition?
Answer: You can have a choice of your CDPAP facilitator! After the transition, PPL will be the only statewide fiscal intermediary that CDPAP consumers use to pay their personal assistants and handle all other wage-related processing. However, PPL has partners, called CDPAP facilitators, who used to be fiscal intermediaries that can assist you or your designated representative with your transition. Facilitators can help your PA transition, too! There will be multiple facilitators available in each county that you can choose to work with. Facilitators will have a variety of specialized language, cultural, and disability experience.
New #1
Question: Is choice being eliminated with the CDPAP transition?
Answer: No. Consumers have choice of PA, which is an important component of consumer direction.
True or False:
My Adherence allows you to view your weekly schedule and track your adherence to it.
False. My Adherence allows you to view your DAILY schedule and track your adherence to it.
This form is an agreement between the Consumer and their selected Designated Representative(s) that outlines their responsibilities and intentions for working together. This form must be signed and dated by the Consumer (and their witness if applicable) and the Designated Representative.
Designated Representative Agreement
PPL will be the CDPAP Statewide Fiscal Intermediary (SFI). PPL is responsible for all fiscal intermediary functions, including transition support for consumers and PAs, payroll processing, system training, compliance, ongoing customer service, and other functions. While PPL will be able to support all consumer and PA needs, CDPAP facilitators are also available to assist with some of these items, such as customer service, transition assistance, and EVV support.
89
What is PPL's logo?
Your Life,
Your Care,
Your People
Old
Question: Will this FI transition change my current services?
Answer: As a result of this transition, you may be changing FIs, but your services under the program continue as is.
New #19
Question: Will there be a change to CDPAP covered services?
Answer: No, there is no change to the consumer’s eligibility or services covered under the program.
Under MY HOME what are the 5 options you can select from?
MY INFORMATION, MY SCHEDULE, MY REQUEST, MY TIME, MY TRACKING (SLIDE 8)
The MOU is an agreement between the Consumer and PPL that outlines their responsibilities and intentions for working together. This form must be signed and dated by the Consumer (and their witness if applicable).
Memorandum of Understanding
Yes, PPL will contact those who transition before March 28th to provide the first service start date and first payroll date. If the transition process is completed before March 1, consumers and their PAs can start services with PPL as their fiscal intermediary on March 1st.
87
What is the email address used for consumers and PAs to reach PPL?
NYCDPAP@pplfirst.com
Old
Question: Where can I go for more information?
Answer: For the latest updates and details, you can visit our website, pplfirst.com/cdpap, follow us on social media, or call our customer service team starting January 6th. We’re also holding in-person and virtual information sessions to help answer questions and guide you through the steps you need to take. Virtual sessions will be recorded and available on our website in multiple languages.
New #26
Question: Where can I go for more information?
Answer: There are several ways that consumers and PAs can get additional information, including: 1) visiting PPL’s website at pplfirst.com/CDPAP, 2) attending an information session (see website for more information), 3) emailing PPL at NYCDPAP@pplfirst.com, 4) starting on January 6th, calling PPL directly, and 5) speaking with their managed care plan or Local Department of Social Services office.
True or False:
The Verint username and password is your PPL email address and PPL ID#.
False - The Verint username and password is your PPL email address and PPL email password.
Payment for services provided to the employer, by (an employee) those who share the individual's home address, are classified payments instead of regular wages. Unlike wages, these payments are excludible from federal gross income; therefore, they are not subject to federal income tax.
Difficulty of Care Form
In January 2025, PPL will post the pay schedule for the program. PPL will contact those who transition before March 28th to provide the first service start date and first payroll date.
83
When the CS agent/rep has finished with a call, what does the agent/rep tell the caller before ending the call?
Thank you for calling & feel free to stay on the line for a brief survey.