Customer Service
Where should you be during your party so your customer can find you?
Your ______ ______
party chair
How many admissions come with a Little Wave Package?
20
What color is simple green?
green
How much are extra drinks for parties?
___ dollars per extra drink
2
Your _________
phone
When a customer is upset focus on finding a _____
solution
Dippin' Dots cards are good for what size of Dippin' Dots
mini
What has to be done at the end of every night from the person working at party check-in.
Use the ____ _____ to restock the rooms.
When should you tell your party parent about their balance, and have them come to the front to take their payment?
During the last _____ minutes of the party.
15
What is not allowed in our facility?
Outside alcohol and ________
What is the 3-word phrase you should never tell a customer.
__ ____ ___
I don't know
Team Tidal Waves can only be booked
Answer in this format:
"Day of the week" to "Day of the week"
Monday to Thursday
What is the only substance we can use to clean around the Dippin' Dots stand?
_______ and water
dawn
What should be outside of your room on the magnets on the wall?
Party Host Name
A Team Tidal Wave cannot be booked for ________ parties
birthday
Is it better to offer Dippin' Dots cards at the start or end of the party?
Answer with either "start" or "end"
start
How many admissions are in a Team Tidal Wave Package?
30
There are 2 cases of soda, one dated 5/30 and one dated 10/25. Which one should you use first?
5/30
To go down the red, green, and blue slides on the deep end, riders must be at least ________ inches tall.
48
Balloons have to stay inside of a ____ _____
Party room
______ are the reason we all have a job.
customers
What does Surf's Up package include that other packages do not include besides the flow rental.
goodie bags
How many D batteries does the paper towel dispenser need?
4
What year did the Cove open?
2021
To be permitted, lifejackets have to be US _______ approved.