Safety
What is the most common injury on route?
Slips, Trips, Falls and/or Back strains
What are rational and emotional trust?
Rational - Customer depends on Cintas to perform the job requirements
Emotional - Customer likes you as a person
What is our Principal Objective?
We will exceed our customer’s expectations to maximize the long-term value of Cintas for its shareholders and working partners
How much do you get paid for a hired referral?
$1000
What are the 5 Smith Keys to driving?
Aim high in steering, Get the big picture, Keep your eyes moving, Leave yourself an out, Make sure they see you
What does GREATS stand for?
Greet with smile, Review invoice, Explain, Ask, Thank, Signature
What is Positive Discontent?
Never satisfied with the status quo, constantly striving to improve
After how many catalog sales do you stop getting commissions?
NEVER
What does TIR and AL stand for?
Total Incident Rate & Auto Liability
What are net billings?
Actual invoiced vs. Planned (gross) billings
Attending to every detail of our business with a sense of urgency, enthusiasm, professionalism, and thoroughness.
What is the weekly max payout for delinquent contract renewals?
$125
What does CSOP stand for?
Cintas Safety Observation Program
What does ECIR Stand for?
Empathize, Clarify, Isolate, Respond
What are the 3 components of Cintas Culture?
Our Principal Objective
Our Company Character
Our Management Systems
What is the calculation for QGB?
(Adds-Stops+Holds+PI) X2 = QGB (Max $2000)
What are the 3 tenants to the Cintas Safety Vision?
Every Cintas location is injury, accident, and fire free
Every partner is engaged in continuously improving safety
Cintas is widely recognized as one of the world's leaders in safety and health performance
Name 4 ways you can minimize the issuance of a credit:
Product Shortages - runback or catch ahead of time
Even billing explanation
Inventory management
Communicate Holiday Schedules
LR commination
Pricing Fairness communication
What are all of the elements of our Corporate Character?
Professionalism, Thorough, High Principal and Moral Values, High Standards of Performance, Spartan Approach, Enthusiastic, Competitive Urgency, Positive Discontent
How is route volume commissions calculated for FS and Uniform routes? What is the caps and percentages?
8 week average
Uniform - 3% up to $16k then 1% after
FS - 4% up to $12K then 1% after