Professionalism & Front Desk Basics
Write 3 things you should not wear at the front desk.
Pajamas, inappropriate clothing, headphones.
You receive mail for a resident and don’t recognize the name. What do you do?
Verify first, then consult Jose/staff.
What must all guests do upon entry?
Sign the guest log.
How early should you arrive before your shift?
5 minutes.
When does check-in begin on the 1st and 15th?
3 PM.
What two things should you avoid to maintain decorum at the desk?
Talking loudly and wearing headphones.
Who should be informed if a package arrives for staff?
Email or call the staff member, log it, and store safely.
Contractors do not need to check in.
False.
What happens if you don’t log your shift?
You don’t get front desk credit.
Residents may check in any time after their official start date if not the 1st or 15th.
True.
What should you do if you feel confused about a situation?
Contact staff immediately.
What should you do with a package labeled “ISH-DC” only?
Log as unknown recipient, store safely, notify Jose.
How many day guests can a resident bring without permission?
Up to 5 (if a guest bring more than 5 a permission should be requested)
How long must you wait if the next shift person doesn’t arrive?
15 minutes. After 15 minutes do not leave the front desk, instead notify Jose/staff.
What must residents do at checkout?
Fill out the checkout form, return their fob in an envelope, and drop it in the box.
It’s fine to socialize loudly at the desk if guests aren’t present.
No
What you do if a package/mail is for a resident?
You register the package on the packages list with the name and discription. If it is a mail you put in the mail boxes by last name order.
What time must daytime guests leave by?
10pm
If you can’t attend a shift, what’s your responsibility?
Arrange an exchange, notify the group, and Safae.
How long after checkout are deposits refunded?
4 weeks.
What should you never do while on duty at the desk?
Leave it unattended.
What should you never do with unknown packages?
Dispose of them. You should tap them return to sending and dispose them in the appropriate place.
What’s the first thing to do when the buzzer rings?
Verify who they are via intercom, confirm they are residents and open the door, or be ready to verify the reason for visiting if not a resident.
What should you do before leaving urgently without coverage?
Coordinate with staff for coverage.
What do you provide a new resident on arrival?
Checking file with Room number and code, a tour of the House, help with bags, invite to WhatsApp groups.