Part 1
How do we recognize employees?
Spark Spotlight
What does the S stand for in RISE
Specific - Giving meaningful
What is –Open, honest communication between leaders and employees is a day-to-day business practice?
Open Door Policy
Where can you fine Charters policy.
Panorama
What is the number of total days which can be given to employees?
5
What is the first step in the corrective action path?
Coaching
What is a Duty to Act?
o Firsthand observation
o Complaint from an employee
o Third-party complaints including anonymous complaints, gossip, or rumors
What is the next step in the corrective action path after coaching an agent?
Documented Warning
As leaders, you are expected to:
A. Comply with the Standards of the Code of Conduct.
B. Failing to report an employee incident.
C. Set a good example for those in your reporting group and promote awareness of the Standards.
A and B
Tell me one type of ADA Charter offers?
Breaks, sneaker accommodation, nursing room, quiet space, etc.