MaxCare
55%
What is the company goal for Maxcare?
Carmax Auto Finance, American Acceptance Corp, Ally and Santander
What are Carmax Lenders?
$5000
Carmax Cares Captain
Who is Chris Stock?
Using short and factual statements multiple times in the Customer interaction using your chosen process and cues.
What is seedplanting?
75% / 60%
September 15 to October 15, recognizing the cultures and contributions of people with roots in Spain, Mexico, the Caribbean, and Central and South America.
What Hispanic Heritage Month?
Carmax Norman Celebrated this anniversary this year.
What is 7 years?
Breakdowns caused by abuse or misuse,tires, brakes, trim, wiper blades, and wheels
What is not covered by Maxcare?
Overall goal of running a prequalification
What is to sell a car?
The Cause we are walking for on 09/21/25 during our Team Builder.
What is the Carmax Associate Disaster Relief Fund?
(Fund was established to help associates facing unavoidable financial hardship resulting from disasters or emergency personal hardships outside their control)
5 cups
What is Brian's Average Coffee intake?
Roadside assistance, nation wide protection, rental reimbursement, comprehensive coverage, and flexible plan options.
What are benefits of MaxCare coverage?
Recommending an option based on the
Customer’s situation by saying “Based on
everything you’ve told me, I recommend you
consider this option.”
What is a Customer Tailored Recommendation?
Carmax Achieved this for 21st Year in Row
What is FORTUNE 100 Best Companies to Work For?
1913
What is titles we've completed since 01/01/2025?
Responding to a customer:
"Most buyers keep their vehicles well past the manufacturer’s warranty and can maintain their peace of mind by purchasing a MaxCare extended service plan."
What is overcoming hesitations/objections?
"A customer states they have budget in mind but no vehicle selected" the Customer Specialist should..
What is recommend a Prequal?
“Getting pre-qualified will allow you to shop our inventory with your personalized monthly payments without impacting your credit score."
Entering Personal Volunteer Hours into the Giving Portal so your nonprofit gets $15 for every hour an you or your eligible family member volunteers.
What is Matching Gifts?
(They will also match Monetary donations $ for $)
Tory and Chantal
Who are the OG's of Carmax Norman?