Category A
What does OPM stand for?
Olympus Peak Media
It is a password manager toll that stores encrypted passwords online
Last Pass
TRUE or FALSE
AGA and FPA has the same membership pricing.
FALSE
TRUE or FALSE
You can upgrade your customers to the $47 membership even if they have an existing membership with us
TRUE
TRUE or FALSE
The $17.00 and $19.95 membership offers the same type of membership package
TRUE
What are the two main brands of OPM?
FPA (Family Protection Association) & AGA (American Gun Association)
One of the common issues we handle wherein the customers want to know when they will receive the items they purchased
Order Status/Shipping Status Inquiry
Platform we use for email, chat and phone transactions
8x8
What is the form used when submitting a conversion/sale to the management?
Phone sales form
What form are we going to use if the customer no longer wants to receive any email notification from us
Unsubscribe Form
What tool is used to track shipping information of orders?
Shipstation
What are the two types of memberships?
$17.00/$19.95 - monthly
$47.00 - annual
What are the 3 main tools used in OPM?
8x8
Last Pass
Support Base
This is one of the main tools that gives collective access to references, system tools, issue and resolution etc.
OPM Support Base
Name at least 3 types of forms used in escalation/form submission
8x8 Technical Issue Form
Email Unsubscribe Form
Phone Sales
Refund Check Request Form
Request Stop Shipment
Social Media Tracker
Submit a Reshipment
Reshipment Form
Update Order/Shipping Information Form
Tracking - No Movement
Name at least 3 brands where our members can shop and get 15%-30% discounts
Office Depot
Amazon
NFL Tickets
Collette
Groceries
DISH
Abenity Cruises
HSA Store
AVIS
Canvas Prints
Dell
1-800 Flowers
Shirt Coupon
This is where we announce new gear for testing and free giveaways.
Private FPA online FB Group
What is the introductory price of $19.95 membership?
$9.95 for the first 30 days
Free items given to our customers for beta testing
Tactical Gear & Tactical Supplies
TRUE or FALSE
We can share the the $47.00 exclusive membership link to any customers calling about promotion/s
FALSE
T-shirt
Hat
3 stickers
Mystery Shirt (Surprise gift)
Name at least 2 items/benefits given to the customers when they sign up for $47 membership that are not included in the $17 membership
1. FREE WELCOME ABOARD GIFT, THE HOFFMAN RICHTER "ALPHA" TACTICAL KNIFE
2. EARN PATCHES, CERTIFICATES & AWARDS MONTHLY
3. YOUR ADVANCEMENT IN RANK & COLLECTABLE CHALLENGE COINS
What is the name of the Newsletter delivered monthly to the members?
The Prepared American
Name at least 5 items/benefits given to the customers when they sign up for membership
1. TEST TACTICAL GEAR AND KEEP IT FOR FREE!
2. FREE TACTICAL SUPPLIES & APPAREL GIVEAWAYS
3. GET "PREPARED AMERICAN" NEWSLETTER DELIVERED TO YOUR DOOR
4. MONTHLY 'MEMBER ONLY' DISCOUNTS THROUGH ABENITY
5.ACCESS TO EXCLUSIVE MEMBERS AREA AND COURSE LIBRARY
6. INSTANT UNLIMITED ACCESS TO OUR PRIVATE FPA ONLINE GROUP
7. FREE WELCOME ABOARD GIFT, $60 WORTH OF FREE GEAR!
What popular tactical gear is given to the members who signed up for annual membership?
Hoffman-Richter ® “ALPHA"