Who ya gonna call?
My Contact insists they should not have to quarantine and demands to speak with a supervisor.
What is the Local Health Department at 315.435.3236.
You use the _____ calling method when trying to reach a Contact for an initial interview. Define the method fully.
What is 3 calls in rapid succession, 3 times per day (morning, midday, evening) for 2 days.
9-Noon: 3x
Noon-4: 3x
4-7: 3x
You can find Mock Call videos in this Teams Channel.
What is the Training Channel under CNY/ST Mock Interviews.
The number on file belongs to someone other than the contact or the number on file is disconnected/incorrect.
What is an invalid number.
These are the initial steps taken for a Contact that is seeking exemption as prior positive.
What is complete the interview, verify test was in Onondaga Co., verify they are asymptomatic, let Contact know they must remain in QT and escalate to supervisor for PP verification.
Having issues with CommCare?
What is Concierge at 332.219.2707.
CTs do not interview with ____________.
What is Onondaga Nation, Nursing Home, and Group Homes.
You can find the Local Health Department (LHD) Quick Reference Guide in this Teams Channel.
What is the General Channel under Files.
CTs use this to search for a valid number.
What is CT Assist.
These are the requirements for a Contact to be considered fully vaccinated.
What is:
1) They are asymptomatic
2) They received the second dose of the Moderna or Pfizer vaccines (and the doses were appropriately spaced) or a single dose of the Johnson and Johnson(Janssen)vaccine
3) Their date of exposure is greater than 2 weeks from the full vaccination date
4) Their date of exposure is less than 90 days from the full vaccination date.
My Contact communicates in a language other than English.
What is the Language Line at 1.844.313.1563.
Access Code: 30250
Internal Code: CT2828
Collect ID information of translator
For SU, ESF, or Lemoyne Contacts, you write _______ in the email field and ______ the quarantine order.
What is SU, ESF, or Lemoyne and do not send.
You can find the Charge Post and request Contacts in this Teams Channel.
What is the Onondaga Contact Tracers Channel.
When a CT is unable to find a valid number using CT Assist, they use this?
What is request a Lexis Nexis search.
For a Contact seeking vaccine exemption, leave these sections unmarked in the contact monitoring form to keep the file in your bucket for follow up.
What are the Quarantine/Isolation Assessment and Status sections.
It's an emergency!
Onondaga County Sheriff's Department at 315.435.3044.
You call ____ many times a day until _________ when calling Contacts for missed SMS follow ups.
What is 3 times per day until the end of quarantine.
You can find wellness tips and inspiration in this Teams Channel.
What is the Together We Can Channel.
Selecting this initial interview disposition prompts the team who is the answer for the clue above.
What is Invalid Phone Number.
When verifying vaccination you provide the supervisor with this information about the Contact.
What is Contact First and Last name, Contact ID, DOB, Last Exposure Date, and Both Vaccination Dates.
My Contact is hearing impaired.
What is the Hearing Impaired Line at 1.800.662.1220.
You use the ________ method when calling school contacts. Define the method fully.
What is the 3-3-1 method.
What is 3 calls in rapid succession, 3 times per day (morning, midday, evening) for 1 day.
9-Noon: 3x
Noon-4: 3x
4-7: 3x
You can find guidance on vaccination exemptions in this Teams Channel and also in this important spreadsheet.
What is the General Channel and the LHD Quick Ref Guide.
After sending a Contact for a LN search, do this.
Notify Supervisor so the request does not get overlooked.
2-dose series separated by at least 17 days, 2-dose series separated by at least 24 days and Johnson and 1-dose series
What are the days separated between doses for Pfizer, Moderna, and Johnson & Johnson.