Job Aids
What link do we use to aid us in our job?
What is Knowledge Central?
What are the three types of original medicare?
What is part A, Part B, And Part D?
What are the three Standard Election Periods?
What is Annual Election Period, Initial Election Period/Initial Coverage Period, and Open Enrollment Period?
What does Hippa Stand for?
What is The Health Insurance Portability and Accountability Act or HIPAA?
What do we hit if a customer does not auto populate?
What is new, Phonce call?
What is the black ribbon used for?
What is to bookmark a page?
Can you have medicare and Medicaid at the same time?
What is yes?
When is the AEP?
What is October 15th-December 7th?
What is PHI?
What is protected health information?
Where do you see the weather for the customer?`
What is under member details?
What Consumer Service do we use?
What is M&R Consumer Services?
Which part of original medicare is used to cover doctor vistits?
What is Medicare Part B?
What enrollment period allows for individuals enrolled in a Part C plan the opportunity to switch plans and go back to Original Medicare?
What is OEP?
What must a member verify?
What is full name, DOB, Member id/permanent address?
Where is the interaction id?
What is top right corner?
What job aid do we use that is a tree?
What is Member Material?
These Plans are identified with a letter.
What is medicare supplement plans?
What are the special election periods?
What is Move or Change Residence, Loss of Current Coverage, Other Coverage Options, and Plan/Contract Changes with Medicare?
What must an authorized caller Verify?
First and last name
Date of birth
One of the following:
•Member ID
•Medicare ID
•Complete permanent address
Caller Information First and last name
Relationship to member (authorized representative, POA, etc.)
What steps must we take before viewing member benefits?
What is add review member benefits task?
What Job Aid teaches us how to send EOB's outside of Maestro?
What is Doc360?
What is a D-SNP plan?
What is a dual enrollment plan that combines both medicare and Medicaid?
What special enrollment election is used when a customer is no longer eligible for Medicaid?
What is Lose Curent Coverage?
True or False
A member is verified if auto populated?
True
What are the steps to send a replacement id card after member verification?
What is select non marketing materials, preform material fulfilment, answer questions, choose address, hit add, select replacement id card and address, hit request materials, hit submit , notate?