Kbs
Name one NAP Kb
Att, Verison, spectrum... etc
who would we dispatch for a cradlepoint
WWTS
What are the 4 wifi services
guest, enterprise, IoT, rouge
What are the three things we get from system arp
ip, mac, and port
What is the rarest M&M color?
Brown
What was the name of the site we should try and resolve within 15 min
Buckeye pipeline
child cases
What are the two types of voip equipment
What are two things we can do in the BRT Portal that you cant do in other tools
Bounce the line, and create tickets
What's the city with the most diversity in terms of language?
New york
What was the sign off instructions for sonic
1.)check website
2.)Verify site is up
3.) call the help desk
20 min
What is or job if we get a rouge wifi ticket
Call to the NAP and have them turn off the wifi on the modem
What toolbox do we use to look at the active path and active QoS report
NMP
Who invented the word "vomit"?
William Shakespeare
What are the local/small naps called
DSR
We escalate discovery errors to EM but who specifically ?
Hitesh Sarin
What does NCM stand for
Network cloud manger/management
What does the DHCP do ?
is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP.
Which is the only American Football team to go a whole season undefeated, including the Super Bowl?
The Miami Dolphins(1972)
name 6 esc we talked about in the escalations KB
NE, EM, PIP, PM, PSR, cancelation, express back, vendor meet
Who do we case reassign too if there is an EM escalation ?
Open – Escalated to Hughes PM
What is the username and password for he voip login
Username: HughesCSR
Password: Hughescsr1
what did get system physical interfaces do ?
ir shows all devices that are plugged in and if they are up or down
What is "cynophobia"?
Fear of dogs