Types of Careq's
I need to see if I can get one of these in the mroning or afternoon
What is an appointment?
change to same day/next day appt.
What is the Robin line?
the shortcut to patient information in Greenway
What is the Blue cirlce icon?
you have to say this 2 times
What is their name?
Shower chair, wheelchair, cane, walker
What is DME equipment?
I am not feeling well today and my sympotoms are not serious my pain is under a 8
What is a triage/sick careeq?
I would like to be a patient with OSH
What is IBM?
this tells you if I need transportation, 40 min progress visits, hard of hearing etc.
What are flags?
you have to say this whenever the give you information
What is Thank you?
lab work, x-ray, MRI, ultrsound
What is a diagnostic order?
I need to know the results of my MRI
What is results requested careq?
I need to cancel my psychiatrist appt.
What Is the behavioral health line?
where do I find upcoming appointment
What is next visit Blue circle Icon in GW/Canpoy under next visit
I am the opening line of the call flow
What is Thank you for calling Oak Street Health?
I am needed to see a specialist
What is a referral?
I need to see a Cariologist and I need this from my doctor.
What is a Referral related careeq?
My insurance is not approving my referral
What is the TPS line?
if I need to send a fax
What is Xmedius?
I have to ask this to verify
what is name and DOB
what you chose when creating a careq
What is reason?
I have an appt on 11/15/2022 and I have no way to the clinic, I usually drive myself.
What is a Transportation Careq?
I am having shortness of breath, dizzness, nausea and vomiting and my pain level is at a 10
What is the Nurse Line?
when in doubt I reach out in this app
What is Quick Connect?
You have to say this at the end before you hang up
What is Thank you for Calling Oak Street Health?
you need these to get the answers to the questions in a careq
What are the careq guideline questions?