Jeopardy Template

Tax Season

100

When is the filing deadline and due date for standard Federal Income Tax Returns?

Tuesday, April 18, 2023

200

What is the deadline for IRA contributions?

11:59 April 18

300

When making a contribution by check client must ensure that...?

The intended tax year is clearly written 

400

Deadline to have an account opened for making a 2022 contribution is...?

April 18 even if the client plans on using the extended tax deadline in October or not. 

500

If a client would like a duplicate document sent by mail the request must be received by...?

Friday, March 31, to ensure we process soon enough for the client to receive the item by April 18, 2023.

RMD's

100

All IRA require an annual RMD except...?

A Roth

200

Can client with multiple IRAs can take all of their RMDs out of one account?

Yes

300

Where can a client request an automatic RMD for 2023?

No where we will not be offering automatic RMD's for 2023 due to the up coming merger.

400

The Internal Revenue Service (IRS) may impose a late distribution penalty equal to ?% of the amount that was not distributed.

50! The client would need to speak with a licensed tax advisor or the IRS for additional information.

500

Clients were not required to take an RMD in 2020 due to...?

The CARES Act

Module 3 Transition

100

Does Schwab have an app?

Of course! And just like to TD app it will use the same login information. However, clients will not have access to the Schwab platforms prior to transition but may watch how-to videos on the Client Info hub. 

200

How can clients access the Client Information Hub ?

By searching "Client Information Hub" on our website it will take them straight to the hub on Schwab's website. 

300

About one month from transition (The week of January 9 for transition group one) clients will reach the ____ Topics communication milestone.

HOT Topics!! Which will include information about navigating Schwab, moving money, and trading at Schwab.

400

Will clients still have access to documents and historical information after the move? 

Yes, clients will have access to 10yrs of account statements, and tax documents ,as well as, four years of transactions history and outbound check images. 

500

For the February transition group any tax documents generated by TDA will be delivered by ...?

TDA and available in the TDA Tax Center. In the case that the client ahs moved to Schwab and TDA generates a tax form it will be delivered by Schwab and available on Schwab platforms. 

EDGE

100

What does EDGE stand for?

Engage

Discover

Gain Commitment

Enhance

200

How do we Enhance the client's experience?

• Proactive identification of additional opportunities to serve the Client
• Prioritizing Client interests and preventing unnecessary future calls
• Promoting convenient and relevant options
• Genuine intent to be helpful and improve the client’s situation

        Authentic appreciation for the Client

300

Wat is your goal when seeking the Discovery in the EDGE model?

Ask effective, relevant questions to gain an understanding of the specific Client situation and provide the best solution to the client’s request, concern or need.  

400

What does the C.A.R. in the CAR model stand for?

Clarify

Acknowledge

Respond 

500

Why do we use EDGE?

To see through the clients eyes

???

100

Pepsi or Coke?

The only right answer is Dr. Pepper

200

What bird can fly backwards?

Hummingbirds. 

300

How do you win Geo Guessr?

Know your foliage!!!

400

How old is Santa?

1751

500

Uno reverse, you tell us a fun fact.

Wow (applause)