WFG Commission Handling
Commission for WFG advisors is paid to this entity, not directly to the advisor.
What is WFG Head Office?
This occurs if the periodic premium used to calculate commission is not received on the due date.
What is a First Year Commission (FYC) chargeback?
WFG accounts for how much of Equitable's business
50% of our new business
Auto enrollment is processed on which days and time?
Each Mon, Wed and Fri after 5pm
This term refers to grouping multiple applications that may impact one another.
What is Keepwith?
This type of commission information is not visible to WFG advisors on Equinet.
What is commission statements or amounts?
This field in Ingenium shows whether commission has been released or reversed.
What is History Summary – Net Commission?
What is the dedicated service email Equitable created for WFG?
helpwfg@equitable.ca
Advisors no longer appearing on the RPA report will be automatically be what?
VESTED on FASAT
These two pieces of information must be included when requesting medical results be sent to a doctor.
What are the doctor’s name and mailing address or fax number?
This is the only commission-related question CSRs may answer for WFG advisors.
What is whether commission has been released (yes/no)?
This action on a Universal Life policy can trigger a chargeback if done within the first year.
What is reducing or stopping PAD payments?
Commissions for WFG are not held for what?
EDelivery signatures or signed sales illustrations
What is required to reactivate a vested WFG code
CAT required and email to fieldpayroll@equitable.ca
This rating means the client pays less due to better-than-average health or lifestyle.
What is Approved – Preferred Rates?
This is the only scenario where a CSR may speak with someone other than the servicing advisor or their assistant.
What is if the commissioning agent calls in?
Commission is paid via this method and must meet a minimum of $5.00.
What is EFT (Electronic Funds Transfer)?
What is the WFG email format
The format is first initial + last name + advisor code “@wfgmail.ca
If an advisor is set up by a BOT the FUNDSERV code starts with what?
the FUNDSERV code starts with a “4”
This term means the policy has been issued but is awaiting settlement due to missing items like payment or signatures.
What is C.O.D. (Cash on Delivery)?
This type of advisor change request must be approved by WFG Head Office and can be sent via fax or email.
What is a change to the agent information on a new business application?
This placeholder code is used when an advisor’s contracting is not yet finalized.
What is an unallotted code (starts with 77)?
What is required from WFG head office to change the agent information while a new business application is being processed
written approval from WFG Head Office
If agent is not active in our system, but states they should be contracted what should we do?
Tell the advisor to open a ticket with WFG salesforce. Once the information is sent to us, we will update it per the BOT schedule.
This report is required for life insurance amounts over $5,000,000 for ages 18–69
What is the Motor Vehicle Report (MVR)?