Don't make Jeff Angry
Make it make sense
Math aint Mathin
Don't be that guy
How Sway
100
When does this vehicle go out for repo?
30 DPP
100
What is the last day we can set a PTP on this account?
8/25, the last day we can set a PTP is the day before the repo date.
100
What does 70/45 mean?
70 dpd, 45 days since last rolled due date
100
This payment came back today. What is the new DPD?
69 dpd
100
Which of these is not a Mini Miranda state?
Washington DC, California, Connecticut, South Carolina, Arizona, Hawaii
California and South Carolina
200
If the first pmt is not completed, when will this vehicle go out for repo?
11 dpd
200
If the customer makes the ATR, what is their new DPD?
43 dpd
200
T/F: These arrangements are okay because the PTC of $230 every week will bring the account current.
False. We should never be setting a PTP past a repo date
200
What’s needed to cancel repo?
The ATR is needed to bring account under 90 dpd
200
Is this verbiage correct?
"We are attempting to collect the amount our records say you owe. The information obtained will be used for that purpose"
Mini Miranda’s need to be read verbatim word for word
"We are attempting to collect the amount our records say you owe us now. Any information obtained will be used for that purpose"
300
If a FPD has a sale date from May and is over 50 dpd, how many payments are needed to cancel repo?
1 monthly pmt/ ATR
300
What does a 33/34 route mean?
That a vehicle is currently going out or is assigned out for repossession.
300
This account has a same day NSF, what is the DPD?
78 dpd
300
Customer calls in 8/16 saying they lost their job but is now back to work and can make their next payment. What’s the next step?
Educate on repo status, process pmt enough to cancel repo
300
Does the Mini Miranda need to be read even if the account is current?
Yes, they need to be read on every Mini Miranda state
400
What are 3 different ways to tell if an account is a FPD if there is no First Payment Default banner?
3 parts
Sale Date, Transaction History, Receipts Tab
400
If a customer has a monthly payment of $500 and has a NSF of $1000 dollars today, how many dpd will be added?
$1000 is 2 payments, the account will be 61 dpd.
400
Why is this account elig for repo on this date?
The account is over 70 dpd and by the 8/18 he would be at 45 days without a rolled due date
400
Customer calls in saying they made a payment online and can take care of the rest next week. How would you set the PTPs?
The vehicle is actively OFR and the pending pmt doesn’t roll a due date. Would need to negotiate for cash today to set PTP.
Bonus: What is amt needed to cancel repo?
400
A customer calls in with a NY area code but it doesn’t prompt a Mini Miranda disclosure, do we still need to read them?
No, Mini Miranda’s go off of the address in Vision
500
It is the 8th of the month, a FPD is currently 16 dpd. What is the furthest date we can set a PTP?
21st of the month, 29 dpd is the last day we can set an arrangement
500
A customer has only made 3 payments in the life of the loan, due date has not been rolled in 45 days. When will the vehicle be eligible for repo?
At 60 dpd the vehicle will be eligible for repo. Between month 2-6 the customer needs to make payments on time, and must have rolled a due date in the last 45 days to avoid Early Payment Default.
500
Agent spoke with AH on 8/10,and acct was 76 dpd. What will the dpd on 8/15 be?
81 dpd
500
What are the steps needed before setting a PTP on a 34 route?
Verify customer is still in possession of veh/ no repo agent on site
Process payment amount to cancel repo
Send to manager to cancel repo
Set PTP
500
A customer that lives in Iowa answers your call, you read the Mini Miranda and they hand the phone off to the COB. Do you have to re read the disclosure?
No, the disclosure only needs to be read once upon initial RPC verification.