Sephora
101
101
Who is Sephora's parent company?
LVMH
What is the name of Sephora's loyalty program?
Beauty Insider
What are our four different worlds?
Skincare/body, Makeup, Fragrance & Hair
What is the name of our client service model?
Celebrate Beauty
How many makeup items can you bring into store with you?
5
Where did Sephora originate?
France
Name 3 benefits of being a BI member
Free Birthday gift, points for money off, access to special promos/sales
What can we do for our client who is new to foundation and has no idea where to start?
Introduce our client to the Color IQ with a skin scan.
extra credit if you mentioned Services
Name something you should do to create connection during the GET portion of helping a client.
Get a name, Give a name
Can you purchase product for someone with your discount and have them pay you back?
no
What are the three components of our Sephora business?
Retail Stores, Distribution Centers (DIC) & Field Support Center (FSC)
How many dollars have to be spent in a calendar year to become a VIB?
$350 in a calendar year
Name three differentiators of Sephora vs other retailers
Digital tools, Services & Reward program
Name the three key skills in Give.
Active listening, creating excitement, using digital tools
Where can you find all communication from FSC?
Zipline
This program is how we support our people, the planet and the community.
Sephora Stands
How much does a client have to spend to become a Rouge?
$1000 in a calendar year.
What services does Sephora offer?
Brow, lip & chin waxing, Feature focus, Custom Makeover & Ultimate Glam
During the Teach portion what are the three things you should share with your client?
The What, Why & How
Where can you go to watch weekly Daily doses?
My Sephora learning
What is the name of our Sephora Manifesto?
We Belong to Something Beautiful
Is there an age requirement for becoming a BI?
16 & older.
Introduce me to skin scan by sharing the benefits.
The skin scan will take 3 pictures of your skin and analyze the results to build you a skin routine and shade match you to every foundation/concealer in store.
I want a new foundation for my dry skin. Use a transitional statement to add a moisturizer.
Since you mentioned you have dry skin I would recommend this ....
Can you trade a shift? What platform would this be completed on?
yes, through Dayforce