Key words and SFK article
My cap where I place my pods to break has mold.
Key words: Cap, Mold - Gx Bottle General Packaging Information
Any issues with the Silicon stopper, Gasket or Pod Piercer this will call for a cap replacement
GX Squeeze Bottle
Placed an order for the Fully Custom bottle and received a plan bottle with no custom ID Ring or name on the side. Photo shows order confirmation and customization.
Add to refund tracker
When I got my Gx bottle the latch was not connected to the cap.
I placed an order and has been sitting in label created per UPS for a couple days what should I do?
Key Word: UPS - D2C (SME ONLY): UPS/In-Transit Issues + Shipping Status (Missing/Damaged in transit/non-receipt)
The cap on a 26oz Gatorade Squeeze bottle is damaged and leaks.
We do not have enclosures for these and will need to resolve by refund or replacement.
I purchased this from Amazon and the bottle came damaged. It has a split down the side. I have attracted a photo of the bottle and the reciept.
Add to 3rd Party resend tracker
I just received my bottle and it is wrong! I ordered a Mable white bottle and got this pink and blue one.
We would offer a refund or replacemant
How long does it take the Smart Gx Bottle app to update my hydration progress?
Key words: Smart bottle - Gatorade Smart Gx Bottle Talk Points - US
The GX Smart bottle cap no longer charges and troubleshooting did not resolve the issue.
Send charger in enclosures
The bottle was purchased off of Garoade.com and when we received the order the ID Ring can with a different name. I think we got someone else order.
Add to replacement tracker for ID Ring.
When receiving my custom bottle the name was spelled wrong on the cap.
We need to determine if this is consumer error or Gatorade error. If consumer error advise all sales are final if Gatorade error add to replacement tracker.
I live in Canada and placed an order online to be shipped to my house but have not heard anything about my order.
Key word: Canada, Online/D2C -
D2C (SME Only) Gatorade Processes Procedure - US
The most common issue with these bottles are the Handles breaking in half or from the silver button.
Gx Stainless Steel bottle 32oz
I can't seem to get the 20% discount for bundle and save to work when placing my five box order. Order should come out to $503, but it's showing $629.
Add to research tracker
The cap on a GX bottle is leaking and after looking at the inside I noticed the skinny O-ring is missing. I purchased this bottle in 2021. Can you sent me a replacement.
Send gasket enclosures since the bottle is made prior to 2023
I have a couple issues with my bottle. First the cap is leaking and my order got split. When tracking it states it was damaged and returned to sender.
Key word: Online/D2C - since multiple issues we can utilize D2C Hub to find all articles related to this issue.
If a Gatorade Insulated Squeeze bottle has an issue with a cap how would we resolve (this question has a 2 part answer).
If this is a cap without an ID Ring send Gatorskin cap in enclosures. If it is a cap that has a ID Ring we would resolve by offering a replacement/refund if under warranty.
I placed an order for a NFL Chefs bottle and a couple months latter the graphics started to peel. I also placed an order for another bottle to replace this one but it was damaged and returned to sender. I just want this order sent out! (2 part)
NFL bottle is OOS add to refund tracker and consuemr stated they wanted the order resent so add to replacement tracker.
The Gatorade Insulated Squeeze bottle red that I purchased has water in between the layers!
We would send out the Pre-investigation and add the If > 100 since the item is currently OOS. Once the consumer responds we would add to replacement/refund tracker.
We were informed about a retrieval for smelly GX bottles and you get a case. How would you proceed from first point of contact to resolving?
Flag to your lead to add to the appropriate tracker. Once approved create a child case to send over to USA Escalations make sure a case comment is added. Once completed following up with the consumer to insure the case gets resolved (refund/resend)