SIMA
What IT Service Management practice is responsible for identifying and eliminating the root causes of incidents to prevent their recurrence?
Problem Management
NOC Stands for?
Network Operations Center
An inquiry from a user of IT services for something additional to be provided.
Request
This IT platform allows employees to find IT knowledge articles, submit requests to the IT department, order hardware and software, request access rights, and more.
IT Service Portal
Where is the first HQ of Vestas Manila?
RCBC Plaza, Makati City
An unplanned interruption that caused or will soon cause a Production Stop or Severe Product Degradation that will result in Significant Financial loss and or Drastic Damage to Vestas brand/reputation.
Operating hours of NOC
24x7
An unplanned interruption to a service or a reduction in the quality of a service.
Incident
What is the type of survey sent to end-users after a closed IT Service ticket?
IT Satisfaction Survey
What year did Vestas move to the 5-eComcenter?
2015
A cause, or potential cause, of one or more incidents.
Problem
The most critical Data Center
Denmark DC/DKCDC
Information & Exception are types of what?
Event
What is the action you can take for your closed tickets?
Recreate
What does the abbreviation "MW" stand for in the context of Vestas' wind turbines?
Megawatt
A dedicated and centralized space where cross-functional teams gather to collaborate and focus their efforts on resolving a Critical Incident
The Backup Data Center for Denmark/DKCDC
Singapore DC/ SGSIN
What is the expected resolution time for P3 Incidents?
3 Days
When an Incident is promoted as a Major or Critical Incident Candidate, then _________ shall handle it according to the Major Incident handling process.
SiMa
In which year did Vestas install its first Wind Turbine?
1979
A detailed document that covers the Critical Incident's impact and response.
Post-Incident Report
Site category for Warehouse or more than 30 people.
Category 3
The ITIL process that is defined by reaching out to users thrice, before proceeding with the closure of a ticket
3 strike-rule
What are the 3 ways to reach out to IT ServiceDesk?
Chat, Phone, Ticket
How many meeting rooms in the Vestas Manila office start with the letter V?
10