Treat
What are the key ingredients that differentiate the three ingrown hair serums?
All contain tea tree oil/ glycolic acid/ lavender oil
Brightening- vitamin c and azelaic acid
Calming- 100mg of THC FREE cannabidiol (CBD)
What is the exfoliant in the body polish?
Ground pumice
The Brow gel is marketed to groom, tint and build. What brow product fills, shapes and defines brows?
Brow liner and shaper
Why is rebooking important?
Guest retention
Increase rebooking metrics
Completes guest experience
Your guest has been getting waxed consistently for months, says they have no issues with ingrowns, yet complains about the frequency of waxing. What products are you going to recommend?
Slow collection (any and all)
what skin type would the face and body exfoliating gel most benefit?
All skin types can use the body gel however, sensitive/ dry skin would benefit from the gentle enzymatic, non abrasive formula.
The slow body wash contains a gentle physical exfoliant and a hydrating oil that share the same name. What are these two ingredients?
Jojoba beads and jojoba oil
how many shades of brow gel do we offer?
Four- clear, light, medium, dark
When do we offer to fill in a guest's brows?
At the end of every single brow service / when time is available to sample any brow products
Your guest loves getting their brows waxed but is looking for a fuller look she can wear day to day. What products would you pair together to achieve this result?
Brow building serum/ brow liner
Brow liner / tinted brow gel
how does the get smooth body wash differ from the slow body wash?
Get smooth body wash- thick honey like texture that works into a lather
No physical exfoliating agents
Contains chemical exfoliation 5% PHA (polyhydroxy acid) and BHA (salicylic acid)
What two slow scents are based with aloe?
Aloe and fragrance free
All of EWCs brow products are ______ tested.
Ophthalmologist tested - doctorate specializing in eye safety and care
How do we ensure we get every hair every time?
Make sure the hair is ΒΌ inch
Educate guests about an at home care routine
Utilize the 4 step process (use more of step one, step two or powder when needed)
Tweeze stray hairs, especially with brows
Double check each area before moving to the next
Your guest regularly receives an underarm service with EWC, they mention in suite they wish to even skin tone and help slow down the hair growth even more. This guest has already purchased the brightening serum last visit. What two products would you pair together to achieve this result?
Slow deodorant / treat detox mask
Slow deodorant / ingrown wipes
how would you educate your guest to properly use the treat body detoxing mask?
Apply to clean skin. leave on for 10 minutes or until dried. Rinse with warm water. Use 24 hours after waxing and 1-2 times a week or as desired.
To help detox/ hyperpigmentation/ ingrowns/ inflammation with the use of activated charcoal/ vitamin c / salicylic acid - glycolic acid-tea tree oil / menthol
Why do we need to educate our guests that the slow aloe deodorant requires a two week period for the body to detox?
Because our slow deodorant is an aluminum free deodorizer as opposed to an antiperspirant which contains aluminum.
Another option is to use said product at night before bed to take advantage of the hair growth minimizers and deodorizing properties.
What are the ingredients that stimulate hair growth in the brow building serum?
Turmeric root extract
Provitamin b5
Rice protein
Why do we promote wax passes to all of our guests?
Maximizes savings for the guest
Increased loyalty between guest and waxer/center
Special pricing add ons only available for wax pass holders
Increased opportunity for add ons/ products
Your guest is a self proclaimed skin care expert and is looking for an at home face and body treatment to maintain their waxing results. What products are you recommending?
Face and body exfoliating gel / detox mask
Only one product in the treat collection has the ingredients to slow the hair's regrowth, chemically exfoliate, and soothe the skin. What is the product and its key ingredients to achieve such results?
Ingrown hair wipes
Narcissus club extract - to slow
Salycilic and glycolic acids (BHA and AHA) - chemically exfoliate
Chamomile, sea kelp, vitamin E - soothe the skin
Special shout out only ewc product that contains witch hazel aka an antiseptic
-can include blighting wipes with additional vitamin c/ Kojic acid / and azelaic acid
All slow products share three ingredients: what are they?
Chamomile
Sea kelp
Vitamin E
What is the activation ingredient in the brow tint?
Silver nitrate
What are the key pillars that make up the guest experience in suite?
Confirm the services the guest is receiving
Suggest any additional or complementary services (especially during FTG appts.)
Recommend retail products for the best results in between visits
Discuss frequency and benefits of waxing consistently
Recommend Wax Pass based on consistency of services
Recommend rebooking day and time when returning guest to the front desk
Your guest is interested in, in-shower and post shower products to help with chronic ingrowns but is hesitant to commit to a full size serum or wipes due to cost. What is a recommendation you can offer? (Not including travel size products)
Slow body wash / get smooth cream
Get smooth polish / get smooth cream
Get smooth wash / get smooth cream