Responding to Conflict
Introverts and extroverts
Making a sincere apology
Standing In the Other persons shoes
Making personal decisions
100

Five styles for responding to conflict

Collaborative Accommodating Competitive Avoidant Compromising

100
This word refers to those aspects of our personality that are largely innate (meaning we are born with them) rather than learned. Some times it is referred to as our nature.
What does temperament mean?
100

What are the five A's of making a sincere apology? 

Admit you were wrong. Acknowledge the hurt or damage. Apologize, Make Amends....promise to do better in the future Ask for forgiveness

100

What is standing in the other person's shoes?

Understanding how another person thinks and feels about a situation; the ability to see things from another person's point of view.

100
It is the rational center of the brain. In teens this part of the brain is still developing.
What is the prefrontal cortex of the brain?
200
This response style is often used in emergency situations when someone is an expert and there is little time for discussion.
What is the competitive response style?
200

What is being introverted? 

This is someone who is energized by being alone and whose energy is drained by being around others for too long. These people are often thinkers and creative individuals, such as scientists, artists, writers, poets mathematicians, and philosophers. These people make up about 25-40% of our population.

200
Someone who just says they are sorry when it is convenient for them.
What is a weak apology?
200
Eye contact Acknowledge that you are listening Ask open-ended questions Reflect their feelings Say it back in your own words.
What is Active listening?
200
It is the emotional center of the brain. More hormones are released in adolescence-making teens more susceptible to emotional highs, lows and outbursts.
What is the Limbic system of the brain?
300
You allow the other side to have exactly what they want.
What is the accommodating response style?
300

What is being extroverted? 

This person is someone who is energized by being around other people. Many teachers, politicians, business leaders, sales rep, and entertainers are extroverts. These people make up 60% of our population.

300
Someone who acknowledges that they hurt you and asks you to forgive them.
What is a strong apology?
300
Questions that do not require a 'yes' or 'no' answer.
What is an open-ended question?
300

Why is it important to stop and think objectively, state the dilemma, list possible options and outcomes, voice your choice and act evaluate and adjust? 

Solving Conflict 

400
This is a usually the least healthy response to conflict because the issue only gets bigger over time and avoidance hinders and damages relationships.
What is the avoidant response style?
400

T/F Introverts don't like to talk.

What is false about introverts?

400
When we are too proud to admit that we have done something wrong.
What is an obstacle to an apology?
400

Can you think of a time when someone showed empathy towards you? How did it make you feel?


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400
A situation requiring a choice between equally desirable or undesirable alternatives.
What is a dilemma?
500
This response style requires both sides to give up their ideal solution to find a mutually acceptable solution.
What is the compromising response style?
500

T/F Extroverts take risks and are thrill-seekers.

What is true about extroverts?

500

What is one thing that is optional when offering an apology?

Asking to be forgiven


500

Why is empathy important in our relationships with others?


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500

Identifying our _____ helps us decide if our personal decisions are purposeful and effective. 

values

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