PC Best Practices
Which brand of COVID injections does HFH offer?
Pfizer only.
Besides Pediatrics, where else can peds patients be seen for PC?
Walk us through the process used to transfer triage patients to the My Care Advice Nurse.
Consult - Xfer - Mycare_800 - once merged click transfer to disconnect yourself.
How many messages should be created for a patient calling to request a refill on a specific medication, request to be prescribed a new medication that they saw on tv last week, and request a referral to physical therapy?
3
Established patient wants to be seen for a follow up to test results. What visit type should be used?
Follow up-PC
MD, DO, NP, PA, Residents.
What is the age range to be seen in Pediatrics? What is the process for patient's requesting to be seen outside of the age range?
18 yrs and under for peds. Must confirm by checking KM for providers who will see patients up to 21.
You're working from home and a patient calls and says their child is choking. You should put the patient on hold and call 911 from Genesys. True or False.
True.
If there are no same day/next day sick visit appointments available for an established patient, what should you do?
Send a high priority message to the clinic for assistance.
Patient over 60 requesting an appointment at E. Jeff Family Med for a physical exam. Schedule their appointment in EPIC.
Medicare Wellness visit.
Someone who has graduated medical school and is completing a postgraduate training program.
a Resident
Who should update newborn patient's names when the parents call to schedule their newborn visit?
The clinic when the parent/guardian brings the child to the visit.
You have a patient that is not established with HFH and they are having vision changes. You should transfer them to speak to the My Care Advice Line nurse. True or False?
AIM's medication prior authorizations should be routed to what pool?
HFHS DETC INTERNAL MED SECRETARIES
New Sick/Injured - PC
What days of the week is TB testing scheduled on?
Mon-Wed only.
How many peds patients can be seen together?
2
The father of an established infant is calling requesting to schedule his son an appointment for his yearly well visit. During the call he also mentions that the child has a temperature of 95 degrees, what should you do?
Triage the call by contacting the clinic nurse. What do you do if you cannot reach the clinic nurse? - Contact MyCare Advice Line.
.1cpr
Established patient wants to be seen for a hospital follow up. They were recently admitted into HFH 3 days ago. What visit type would you use?
Follow up - PC
A patient calls and wants paperwork completed, what timeframe do we advise him for paperwork completion?
7-10 business days.
A mom calls to schedule her child an appointment to update her vaccinations but is unsure of when the appointment needs to be scheduled. How should we assist the mom?
Send a message to the clinic for assistance.
Patient calls with chest pain and wants to schedule an appointment. You recognize that the patient's symptoms should be triaged. You should schedule them and transfer them to speak with the My Care Advice Line nurse. True or False?
False.
smartphrases
A patient had a physical exam at the Ford Rd Internal Medicine center last month and now want to come to the E. Jefferson Family Medicine center for back pain. Are they considered new? What visit type would you use?
sick/injured-PC