COMMON SENSE
Where do you hang a set of keys on the board when the stock ends in 00?
What is the additional comprehensive & powertrain terms?
What is the additional comprehensive terms for a Cadillac CPO?
Gain an additional year and UNLIMITED miles.
Your guest is looking for an owners manual in their new 2025 vehicle. What alternative reference can you offer the guest from the physical booklet?
Digital owners manual in the brand app through the infotainment screen and the mobile app.
Recite our core values.
Greeting warm and genuine.
Name and sincere interest.
Positive and upbeat.
Undivided and exclusive attention.
Responsive listening.
Time.
Thank you.
Hero.
Race shop Clean.
Appreciate and celebrate.
Unwavering Pride.
You show a vehicle in the winter by pulling it in the service lane. What should always stay with the vehicle and why?
THE KEYS. Courtesy to our Service department incase they need to move the vehicle.
Which brands of CPO can we sell at this location?
Chevrolet
Buick
GMC
Cadillac
___ months of _______ is included with your purchase.
3 months of Sirius XM is included with your purchase.
By the book, a proper facility tour includes visiting which 3 departments in our store?
SERVICE
PARTS
BODY SHOP
ROLE PLAY!
Perform a first impression greeting to anyone in the room by our standards.
Points awarded or deducted on unanimous decision by the judges and jury.
*PARTICIPANT TO PROVIDE A BUSINESS CARD, SOME POINT IN THE GREETING ROLE PLAY.
What is our service labor rate?
172
How many maintenance visits are included? Also, how many years and miles must they occur in?
Maintenance visits must occur within 2 years or 24,000 miles of vehicle delivery, whichever comes first.
FYI: Does not include air filters.
True or False: Cadillac CPOs must have a Used Car Flag that clearly indicates it is a pre-owned vehicle within our inventory.
FALSE
What is the pre-owned Manager's special of the month?
Miles?
Upfront Price?
CLOSEST ROUNDED UP VALUES ACCEPTED
2024 Toyota Camry Hybrid XLE
5,706 miles
$32,398
Quickly respond to a random Objection from the Objection deck!
Points awarded or deducted on unanimous decision by the judges and jury.
What do we utilize for history on a pre-owned vehicle?
CarFax History
When you purchase an eligible Certified Pre-Owned Chevrolet Bolt EV, Bolt EUV or Volt, you could get a Previously Owned Clean Vehicle Federal Tax Credit worth up to $______.
$4000
How many maintenance visits are included with a CPO Cadillac?
0
Name the service technician in our building whom is GM Master certified.
Austin Koffarnus
What is listed on our "WHAT YOU NEED TO BRING BACK" sheet?
Scheduled date of delivery
Spare keys
Trade Title
Lien Release
Drivers License
Money Down
Insurance Card & Deductibles
10 Day Payoff
New Promotion Incentive & Rebate forms for Eligibility
Authorization Code
OUR STORES CONTACT INFO
Where did Chow place the oldest used vehicles? And what are they?
RIGHT upfront.
2023 F-150 & 24 Camry
AA2182 - I3200A
List all 3 of the numerical inspection point values for the following:
How many points per the state of WI?
How many points for Bergstrom Certification?
How many points for CPO?
WI: 50
BERGSTROM: 150
GM: 172
What 2 benefits come with the life of the warranty?
Courtesy transportation and 24/7 roadside.
What are the 8 things you write up on your SPARKLE sheet?
Stock #
VIN #
TIME
DATE
LOCATION
SALESPERSON
TANK
PACKAGE
Role Play! Pick your guest.
GAP Objection/Roadblock:
“I’m pretty sure I have that with my insurance… I don’t need it”.
Points awarded or deducted on unanimous decision by the judges and jury.