Request for Services Process
NA/PA
NA/PA
Case Inbound
Case Inbound
100

The request for services from a parent, caregiver, or other entity for full or limited child support services is referred to as this.

  • What is a "Service Request"?
100

When a paper application is received, this task is generated to review the application.

What is "ZENT"?

100

When a web application is received, this task is generated to review the application.

What is "ZRWA"?

100

When a relationship for a child is reflecting an Alleged Father this form is generated via the ZOMD

What is “PO34 or Paternity Declaration”?

100

This form is mailed out when there are more than one dependent on the case

What is “CS-ES51ACI” or “Child Information”?

200

This type of request involves all available child support services, including location, paternity, enforcement, and disbursement.

  • What is a "Full Service Request"?
200

This task is generated to resolve discrepant data

What is "ZCO1"?

200

This is referred to as …when the parent who owes applies for services

What is “NCP Applicant” or "NCP Application"?

200

There is no NCP on the case and the CP has returned all documents completed with NCP information, a …. is needed to create a case member BP

What is “STAIRS Request”?

200

The CP provides a copy of the child’s birth certificate or court order, these need to be sent for….

What is “CAMS Scanning”?

300

This is the name of the case when an in-state service request is processed for public assistance.

  • What is a "ZPA (Public Assistance Service Request Case)"?
300

This task is generated to update relationships

What is “ZLNK”?

300

A relationship is added as Legal Father, this also needs to be updated

What is “Paternity Establishment Method”?

300

CP provides information that the father resides in a country without reciprocity, the case status would be updated to…

What is “NCP located in and is a citizen of another country”?

300

On a ZZ02, the CP is requesting documents again as she did not receive them, you find an open ZOMD where there are no inbound documents, the ZOMD status is updated to…

What is “Resend documents”?

400

The parent due support is also referred to as

What is “Custodial Parent” or "CP"?

400

A child was born in Florida and a father is named on the birth certificate, the relationship block is updated as this

What is “Legal Father”?

400

The two member-matching tasks are

What is “ZMM1 and ZMM2”?

400

CP returns the documents incomplete and forms need to be mailed back, this form is sent out along with the documents (Not CAMS generated, it is found in the form library)

What is “CS-CF58” or “Request for Information to be returned”?

500

In this type of case, parents are considered cooperative throughout the service request process, but cooperation is mandatory once it becomes a Child Support Case (ZCSE)

What is a “ZPA (Public Assistance Service Request Case)”?

500

When two case member BPs for the same individual are found, a …. is needed for a BP Merge

What is “STAIRS Request”?

500

The parent who owes support lives in Florida and the parent due support lives in California

What is "Responding or Interstate Responding?"

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