PORTAL
WHAT ARE THREE DIFFERENT WAYS YOU CAN LOOK UP A CUSTOMER IN PORTAL?
CUSTOMER NUMBER
CUSTOMER NAME
SSN
CARD NUMBER
ACCOUNT NUMBER
WHAT IS DOC PAY?
DOC PAY IS SHORT FOR DOCUMENTARY PAYMENTS- WE USE THIS SYSTEM TO COMPARE CHECKS THAT HAVE BEEN PREVIOUSLY DEPOSITED AT SANTANDER BANK FROM ANOTHER EXTERNAL BANK
WHAT IS EVISION?
EVISION IS THE SYSTEM WE USE TO REVIEW ON US CHECKS DEPOSITED FROM SANTANDER.
WHAT IS THE PURPOSE OF ADVANCE TELLER?
MAINLY IN DEPOSITS- WE USE ADVANCE TELLER ADMINISTRATION TO LOOK UP SPLIT DEPOSITS TO VIEW CHECK IMAGES.
WHAT DOES THE BANK CHECK MENU ALLOW US TO DO?
WHAT IS THE OPERATIONS PORTAL?
A SANTANDER BANK SYSTEM UTILIZED TO STORE AND MAINTAIN CUSTOMER ACCOUNT DATA AND TRANSACTIONAL DATA.
HOW DO YOU ACCESS DOC PAY?
LEFT HAND MENU - DOCUMENTARY PAYMENTS- DELIVERY MANAGER - MICR INQUIRY
HOW DO YOU GET TO THE SEARCH WINDOW IN EVISION?
RESEARCH TAB THEN "ITEM" LINK
WHAT INFORMATION DO YOU NEED TO LOOK UP A DEPOSIT IN ADVANCE TELLER?
INSTRUCTION REFERENCE ID
WHAT IS ONE THING WE MUST ALWAYS DO WHEN HOLDING A CHECK DEPOSITED INTO A CD ACCOUNT?
BLOCK THE RELATIONSHIP AND CHANGE THE END DATE
HOW DO YOU ACCESS CUSTOMER DATABASE IN PORTAL?
LEFT HAND NAVIGATION MENU - CUSTOMER MANAGEMENT-CUSTOMER DATABASE - CUSTOMER SEARCH
A CHECK SHOULD BE AT LEAST 2 MONTHS BACK AND SHOULD BE SETTLED IN DOC PAY
WHAT DO YOU NEED TO INPUT TO SEARCH AN ACCOUNT IN EVISION?
ACCOUNT NUMBER-CAPTURE DATE- DESCENDING
HOW DO YOU ACCESS ADVANCE TELLER IN PORTAL?
ADVANCE TELLER ADMINISTRAION- INSTRUCTION MANAGER- INSTRUCTION INQUIRY
WHAT PIECES OF INFORMATION WILL YOU NEED TO SEARCH A CHECK IN DOC PAY?
ROUTING AND ACCOUNT NUMBER
HOW DOES EVISION ADD VALUE?
ALLOWS INTERNAL FRAUD INVESTIGATORS TO LOOK AT ON US CHECK IMAGES TO DETERMINE IF FRAUDULENT ACTIVITY IS TAKING PLACE.
WHAT WILL YOU HAVE TO ENTER/CHANGE FOR THE SEARCH CRITERIA IN ADVANCE TELLER?
INTRUCTION REFERENCE ID
OPERATION TYPE: ALL
ACCOUNT NUMBER
HOW DO YOU PLACE A BLOCK FOR A CD ACCOUNT?
ACCOUNTS- CD ACCOUNTS- CD INQUIRY- SELECT DETAILS-BLOCKS- ADD-BLOCKED DEBIT- SELECT- PLACE BLOCK REASON- CHANGE END DATE- CLICK OK
HOW DOES THE OPERATIONS PORTAL ADD VALUE?
ALLOWS US TO REVIEW CUSTOMER RECORDS AND TRANSACTIONAL RECORDS
WHEN SEARCHING DOC PAY - WHAT WILL YOU HAVE TO CHANGE IN THE SEARCH CRITERIA IN ORDER TO BE ABLE TO SEARCH EXTERNAL CHECKS?
SEARCH TYPE: ACCOUNT
ACCOUNT: EXTERNAL ACCOUNT
WHAT ARE OTHER SEARCH WINDOW FEATURES YOU CAN UTILIZE WHEN HAVING A HARD TIME FINDING A CHECK TO COMP?
CAPTURE DATE
AMOUNT
SERIAL NUMBER
ONCE YOU SEARCH THE PROPER CRITERIA - WHAT OPTIONS WILL YOU HAVE TO SELECT TO VIEW THE CHECK IMAGE?
SELECT FULL DELIVERY - ADDITIONAL INFORMATION - SELECT A CHECK - THEN VIEW DOCUMENT
WHAT PIECES OF INFORMATION DO YOU LOOK FOR WHEN VERIFYING A BANK CHECK?
STATUS: PAID
CHECK AMOUNT
BENEFICIARY DETAILS