Conservation Basics
What does it mean to "conserve" a policy at AIL?
Saving an at-risk policy from lapsing or canceling.
True or False: RT99 and CODs both require the same process to activate the policy.
False
What percentage retention is typically needed to stay in good standing at AIL?
76% or higher.
What is the main benefit of a whole life insurance policy?
Lifetime coverage and a cash value that grows over time.
What does AIL stand for?
American Income Life.
Name one common reason a client might want to cancel their policy.
Financial hardship, misunderstanding of the policy, or poor service experience.
What is a COD
Rating for the policy. The client gets to keep the same coverage but higher premium.
What is one key benefit of maintaining a high retention rate?
Higher bonuses, stronger renewals, better reputation with the company.
What does term life insurance provide that differs from whole life?
Coverage for a specific term (e.g., 10, 20, 30 years) without a cash value component.
When was AIL founded.
Since 1951
What is the first thing you should do when you see a pending lapse on your impact?
Call the client immediately to find out what’s wrong and fix it.
If a client chooses to keep their premium the same but reduce coverage after underwriting, what is that called?
RT99 Option
What tool can you use to monitor your policy retention?
AWS-Reports-AP&P Report
What is the primary purpose of Accidental Death & Dismemberment (AD&D) insurance, and how does it differ from standard life insurance?
AD&D covers death or injuries caused by accidents only, whereas standard life insurance typically covers death from any cause, including illness.
*DAILY DOUBLE*
Who is the founder of AIL?
Bernard Rapoport.
True or False: A reinstated policy counts just like a new sale.
False — it helps your retention but doesn’t count as a new sale.
What are the Steps to complete a COD.
Get the verbal conformation from client.
Email QC
Tag Managers
What is a quick action to boost retention weekly?
Reinstate or reopen policies
Ask for your Extraction report
What happens to the premium of a whole life policy as the insured ages?
The premium stays level throughout the life of the policy.
What is the name of the bonus structure?
WGB
A client is frustrated after learning their premium is going up due to a rating.
What is the #1 thing you must focus on during your conversation to successfully conserve the policy?
Focus on the emotional reason they got the coverage in the first place — protecting their family — and reassure them that a small change in premium is worth the peace of mind.
When offering a client the RT99 option or COD option, what two key pieces of information must you always clearly explain to avoid confusion or cancellations later?
The difference in coverage amount and/or premium depending on their choice (RT99 = less coverage, COD = higher premium).
The deadline or urgency for them to act to avoid policy lapse or policy not going inforce.
TRUE or FALSE
A no PRD on a policy will affect your retention
False
Which type of policy is typically more affordable in the early years: whole life or term life?
Coverage for a specific term (e.g., 10, 20, 30 years) without a cash value component.
What is the ultimate goal of an AIL policyholder service call?
Protect the policy, improve client satisfaction, and possibly add more value (upsell or referrals).