ATW
What does ATW stand for?
Advice the TD way
Customer opens new account 1 month ago and brings in a cheque for $500. How much are we able to release for the customer?
How do you negotiate a cheque payable to a person and another person? What about a person and a business
- Cheque must be endorsed by the individual to e deposited into business acct
What are the components of ATW
Complete Initial Need
Provide Advice
Show Appreciation
Where is our emergency meeting location?
Petro gas station, then Mcdonalds
Customer refuses to sign the appropriate assessment form. How would you proceed?
Write customer refused to sign on the signature line of the documet
What tools can you use to provide advice to your customers? (2)
What are the limits for government cheques that can be cashed for a non customer?
$1750 federal cheques
When do you submit a UTR? Provide an example
Concerns that activity ma be relatd to money laundering or terrorist financing.
Where do we find the advice to go tipsheet?
BWEB, advice the TD way.
What is coercive tied selling?
Coercing a client to provide a bank product only if they agree to obtain another product.
What transactions require ID as part of compliance (3)
Drafts over 3k
Wires over 1k
Foreign exchange over 3k
Steve deposits a cheque for $50,000. What does advice the TD way sound like?
Complete initial need (deposit cheque)
Provide Advice (Inquire about large deposit)
Show appreciation (Thank customer and check for satisfaction)
What is CVS and what are the conditions that must be met to send a cheque to CVS?
Confirms authenticity of cheque to see if it was paid to the right person.
$10,000 or over
Must originate from CAD or US
must be issued from business account
Payable to registered name
appropriate hold must be lodged
When can you place a full hold on a cheque and bypass the $100 access (5)
opened less than 90 days
double endorsed
stale dated
issued outside of canada
reasonable grounds that cheque is fraudulent