Policies/Procedures
True or false : Gift cards are refundable if unused
False
Who was the first employee to sell more than $200 in a day
Daniela
What is the last day for the summer referral program?
What is the first step when redeeming a gift card at checkout?
Apply the coupon first in the check
What Current promotion is offered at check in?
Check in promotion - offer second service/opposing for $50
When should new clients arrive for their scheduled appointment?
15 minutes early
How long is the Mother’s Day BOGO service standard good for?
One Year from purchase date
When is the last day to enter the one year free membership giveaway?
June 30th
Explain the process of redeeming a prepaid hour at checkout?
In the checkout screen go to: Services, add prepaid by scanning barcode of gifted hour, identify if $20 needs to be paid or not. Apply the prepaid and checkout.
What promotion can only be bought online at the moment?
Fathers Day - $99 90 minute special
How many days after cancellation can a member use remaining pre-paid services before they expire? (Unless they opt for paper certificates)?
60 Days
Please explain the steps in the system of how you would sell the Mother’s Day gift card?
Go to the customers profile, click on checkout, then gift card, scan gift card, select proper promotion, collect payment. Thank client for purchase!
When a room is being cleaned by the front desk, what do they need to have checked off on when cleaning is completed?
Checklist in Canoe
In the nightly email what report do you pull to verify the sign up numbers and closing percentages?
How much is the dermaplane service when paired with the Hydrafacial?
$25
Are prices subject to change without prior notice?
No
Perform a perfect pitch for the Mother’s Day Special
*Bogo
*One year expiration date from purchase
*Redeem limit per client
*Benefits of the special
When booking an appointment what step needs to be done afterwards?
Ask the client what they are coming in on and always leave a note.
How do you create a check for a client who does not have an account and wants to purchase a gift card or product?
Go to the customers tab, add name and phone number, hit save and a new account for the client will be created.
What promotion is qualified for members only?
Member of the year
What is step one of the courtesy button protocol?
Any complaint of an alleged inappropriate touching or sexual misconduct must be taken with the upmost importance and urgency.
When did the Mother’s Day promotion end?
May 18th 2025
When a client is coming in what should we give them a clear understanding of?
What service are they receiving and an outline of the cost of the service/how they would pay the difference.
What form of payment requires management approval at checkout before closing a check?
Management Comp
What summer promotion is running right now only for members?
Summer Referral program - 30 minute for referrals, 30 minutes if the referral signs up.