My car broke down and was expensive to fix...
what is the RFD?
The client has accumulated obligations that impedes them from making their mortgage payment.
Examples:
sbf was accepted
what is the action code ?
PIP Plan Informal PlanWhen a Repayment Plan or Special Forbearance (SFB) is established via FinPro or BITB.
How far out can the payment amount be for verification?
Standard Mortgage/Home Equity payment date or last Mortgage/Home Equity payment amount within $110
what are the 2 different 401k letters?
I am waiting to close my on the property, we should be closing tomorrow morning...
what RFD should be chosen?
Transfer of Ownership
Use when no manual call attempt has been made or outbound attempt is canceled. What action code should we use ?
CNDL Cancel Dial Use when no manual call attempt has been made or outbound attempt is canceled.
Example: Account status does not require an outbound attempt.
How far out can the payment date be off for verification?
can we send a 401k letter to a foreclosure account ?
I am waiting for insurance check, my property was effected by the storm..
what is the RFD?
Casualty Loss
client called in notified us they filed for bankruptcy, and they decided to make a payment on the account.
what is the action code?
BKOBankruptcyUpon initial notification when a customer advises they have filed Bankruptcy. Refer to Loans in Active and Discharged Bankruptcy - Servicing.
Important: Initial notification of a bankruptcy filing should override any other action taken on the account
Brrw refuses for the call to be recorded what should we do?
You received inbound Litigation account .. what should we do ?
Contact the Centralized Escalation Team (CET) queue to verify if the call should be warm transferred over for further litigation servicing or can be handled with normal processes.
I recently went through a divorce, she is supposed to make the payment she was granted the property in court...
what is the RFD?
Marital Difficulties
The delinquency is attributable to problems associated with a separation or divorce:
potential SII calls in but has not yet been confirmed or acknowledged.
what action code can be used?
PII -interested Party Inquiry
When the contact for the loan is an Interested Party and no commitment is taken.
what is the maximum rings before disconnecting call?
Before disconnecting, allow the phone to ring a maximum of six times.
you receive an outbound/dialer call with a litigation indicator.. what should we do ?
Outbound calls presented through the dialer or manual outbound tool are category 1 litigation accounts and should be serviced BAU.
renters have left the property, and i have yet to find a new renter..
what is the rfd?
Unable to Rent Property- The client has been using the property as a rental but has been unable to find a new renter.
Third Party called in and notified us BRRW is deceased, third party provided us bank info to process a payment for a certain amount provided by the third party..
what should we use for action code?
DCSD Deceased-
When speaking with a co-borrower, third party or spouse who informs the bank the customer is deceased, initial notification. Refer to Deceased Customer Notification - Common Intake (Bolt).
Important: Initial notification of a deceased borrower should override any other action taken on the account.
Provide the Non-Liable Disclosure (Mortgage Credit Assistance Only).
how do we delete a bank account information that is on PTUI?
Customer Service Inquiry (CSI) can be submitted during interaction.