Age Policy
Tom is 18 and Jerry is 21. They want to get day passes. How do you sell them?
1 guest pass sold under Tom,
1 guest pass sold under Jerry
What are acceptable methods of canceling a membership?
Come into branch -or- email with full name, DOB, reason for cancelling
In general, what is the last step in TractionRec after making changes to an account/household?
Log a call
*****What info can you put in the search bar to see if a contact is already stored in TractionRec?*****
DOB. First & Last name. Birthday. E-mail. Phone number.
Where in TractionRec do you sell a youth jersey?
Point of Sale
At what age can a child be at the Y without supervision (basketball courts, swimming pool, rec room).
10
You're checking eligibility for REACT RENEW 3rd party insurance. What are the steps in ?
Step 1: Search member's info online for Renew Active.
Step 2: Search our zip code in location search bar.
How many YMCA branches in the Greater Wichita network?
12
What does a "nickname" for a Visa credit card look like?
Last Name - VISA - last 4 on card
What programs are we currently running at El Dorado?
Gymnastics, Dance, Swim, Soccer (registering for Basketball)
What is the minimum age for kids to be on gym equipment?
13
Teens may use the indoor track and adult fitness centers.
Today is 9/20. What happens when a member scans in, and an alert says their membership is "on hold," and you discover they didnt pay 9/15 draft?
Allow them to enter today,
remind them we need to collect full payment by 10/15 or their membership will cancel.
What is the El Dorado YMCA adddress?
300 N Main St.
After upgrading & downgrading, updating payment info, adding or removing members, buying or removing add-ons... what do you do in TRec?
Log a call
What's the difference between Academy and monthly?
Academy continues for 3-4 months, and is perpetual until end of season. Monthly programs are for the calendar month.