SHOP
Customers cannot place an order on shop on Sundays? True or False?
False!
SHOP is available 24/7
Do end users get their own shop log in? True or False
True!
Once the account is set up, a TVH shop log-on and password are provided by Customer Development and sent back to the Inside Sales Representative to notify the TVH customer.
Once we receive all the paperwork and have approval the account set up from customer data takes 14 business days? True or False
False!
Account set up is completed in 1 business day
To qualify to become an account manager (host), your account doesn't have to be financially active? True or False?
False.
You must be financially active
the find parts button on shop is available with free shop access? True or False
False!
If the customer has free shop they do not have the find parts button, the 1st button is browse categories. They must pay 249 per year for premium
You are able to send the user customer agreement form from Showpad for the customer to fill out to become an account manager? True or False?
True!
It is also available in the marketing content of google sheets
Once the account manager agreement is obtained, it is attached to the action item and sent to the Business Development Strategy Manager (Chris Ray) to review and approve the requested markup? True or False?
True!
Once approved, the Business Development Manager will send the action item to Customer Development to set up the fleet manager account.
I call or visit an end user? True or False
False
For privacy reasons they must speak to their dealer (host)
True!
Customer must have the 249 package plus the 599 package to get premium plus
Can an end user submit a research request? True or False
True!
The dealer (host) must have premium SHOP
You can see the end user markup information in Salesforce? True or False?
True!
Click on the pricing tab on the account
When there is a new potential sponsor for the fleet manager program, the TVH customer must be approved by the inside sales rep? True or False?
False!
Approval comes from Chris Ray the Business Development Strategy Manager.
Our full catalog is only available for premium plus when searching by make/model? True or False
True!
They can only see service parts and fast moving parts on regular premium
The customer (host) has access to see the end users orders on shop? True or False
True!
Just like a normal account. The Host can search by:
•Order Number
•Invoice Number
•Part Number
•Description or Reference Who Placed the order
Can the end user submit a claim?
Yes!
They must go through their dealer (host) though. The dealer (host) can contact us to submit the claim.
True!
the / on the account name shows it will be an end user.
ALL LIFT SERVICES/PEPSI BEVERGES
An end user can have any of the shop packages? example: lite, premium.... true or false?
True!
An end user would be billed to the sponsoring dealer when the account is set up
Note: premium plus is rare for an end user
An end user can have as many addresses on their account? True or False?
False!
Only one address is allowed to be set up on an end user account. An override for this requirement can be made by the Business Development Strategy Manager in the case of centralized purchasing by the end user.
The TVH customer (host) must achieve $100,000 minimum sales at a Grandparent level.
True!
An override for this requirement can be made by the Business Development Manager.
The customer must be trained on the Fleet Manager program prior to signing up a fleet manager. True or False?
True!
Training will be completed by Chris Ray. (we have shop videos available for end users)