RSA
The nearest dealership is 12 miles away, but the customer wants to go to a dealership 40 miles away.
How much would the tow cost?
56
The closest Mercedes‑Benz dealer is 8 miles away, and the requested dealer is 55 miles away.
For a Sprinter.
What is the total mileage cost?
270
The nearest dealer is 15 miles away. The customer wants to tow to a dealer 45 miles away.
Passenger vehicle, Calculate the towing fee.
70
A customer’s closest dealer is 6 miles away. They request towing to a dealership 30 miles away.
This is a Sprinter van.
What is the final towing charge?
40
The closest dealer is 18 miles away, but the chosen dealer is 60 miles away.
Passenger vehicle,
How much will the customer owe?
154
What is the standard cost for a soft service (jump start, flat tire, out‑of‑fuel) when a vehicle is not under warranty?
100$
How many gallons of fuel are typically provided during an Out‑of‑Fuel service?
1-3 gallons
What must a customer have in order for a technician to perform a flat‑tire change?
spare
When is towing complimentary for a vehicle that is out of warranty?
Towing is complimentary if the customer completes the repair at a Mercedes‑Benz dealer.
Who determines the cost of a lockout service
The Mercedes‑Benz Technician sets the lockout price—not the RSA agent.
In what year did the Mercedes‑Benz Roadside Assistance Program first launch?
1984
What year did the Roadside Assistance Program expand to 24/7/365 service coverage?
1989
What are the core “Sign & Drive” services offered by MB Roadside Assistance?
Flat tire, jump‑start, out of fuel (Sign & Drive services).
What types of Mercedes‑Benz vehicles does Roadside Assistance support?
MB passenger vehicles, MB Premier vehicles, Sprinter vans, EQ+ vehicles, and Smart.
What is the first question/step you must address when a customer calls for roadside help?
Are you safe?
How can a customer contact Roadside Assistance?
Call 1‑800‑FOR‑MERC or press the in‑vehicle button.
What is the required towing method for EVs?
EVs require flatbed towing only.
What is the cost of a winch‑out for passenger/SMART vehicles?
$99 for passenger/SMART vehicles; $200 for Sprinter vans.
What towing charge can a dealer impose if a customer does not complete repairs at an MB dealership?
Dealer can charge up to $200 (passenger/Smart) or $300 (Vans) if repairs are not done at the dealership.
What are the mileage overage charges per mile for towing beyond the nearest dealer for vehicles out of warranty?
$7 per mile for passenger/SMART; $10 per mile for Vans.
When must an electric vehicle (EV) be towed instead of repaired roadside?
If an EV is out of charge, completely disabled, or has a flat tire—it must be towed.
Does MBUSA provide Roadside Assistance outside the continental U.S.? If so, where?
Yes—services extend to Alaska, Hawaii, and Puerto Rico.
Why are winch‑outs not recommended for eSprinter or other Mercedes‑Benz EVs?
eSprinter and other EVs require flatbed towing only; winch‑outs risk drivetrain/battery damage.
Name one type of situation that may limit MBUSA’s ability to provide roadside services.
Restricted roadways, acts of nature, and vehicle inaccessibility may limit service.
The nearest dealer is 10 miles out. The customer wants to go to a dealer 70 miles away.
Sprinter vans cost,
What is the tow charge?
400