Troubleshooting
A computer suddenly freezes. What is the FIRST simple thing you should try?
Restart the computer
Your monitor screen is blank. Name ONE thing you should check first.
Power cable / monitor power / monitor connection
Programs freezing and error messages are examples of what kind of problem?
Software problems
What device should you restart if your Wi-Fi is not working?
Router
Name ONE sign that a computer may have a virus.
Slow performance / popups / strange behavior / missing files
What troubleshooting step comes before testing solutions?
Identifying the problem
What can happen if too much dust builds up inside a computer?
Overheating
What should you install to help protect against computer viruses?
Antivirus software
What is one possible cause of slow internet speed?
Weak Wi-Fi signal / router problems / network outage
Why should you avoid suspicious downloads?
They may contain malware or viruses
Why is it important to stay calm while troubleshooting?
So you can solve problems step by step / avoid mistakes
Why should you turn off power before opening a computer?
Safety / prevent electric shock or damage
Name TWO causes of slow computer performance.
Too many programs running / malware / outdated software / corrupted files
What quick check can you do to see if the internet problem affects only one device?
Check whether other devices can connect
Why are strong passwords important?
They help protect accounts and information