What would you do?
Spa Party on the books!
Set up the room.
Lives on top of the massage tables.
What is a table warmer?
In cabinet closest the left.
Walk through and cleaning of spa.
What is a sweep?
You assigned a product to the wrong person.
Who is LeAjah?
Club Member on the books!
Fix their locker.
Box that keeps things hot for hours at a time.
What is a towel warmer?
What do you do when you find something a client has left?
Where? What? When? Lost and Found box.
The sheet with current/goal KPI progress.
What is the Daily Huddle
A person called to inquire about their application for concierge.
Who is Holly Beth?
Someone is upset but no manager to be found.
Guest Issue Form
Rock that glows.
What is a salt lamp?
What is our same day cancellation policy?
more than 2 hours before: 50%
Within 2 hours: 100%
*can be excused if they are sick, with excuse
System that shows us guest for the day.
What is Meevo/Appointment book?
Oh no! I over charged someone.
Who is LeAjah?
Clients can sit by them and Santa somehow doesn't get burned by them.
What is a fireplace?
Extra concierge/inventory storage places.
- Expansion hallway closet
- Women's lounge closet
- Men's lounge
- Concierge closet
- BOH bathroom
Communication platform for front desk.
What is the "Concierge Working Slack"?
Marlena
There is no cold champagne/beverage.
I twirl ice, but I will take any acceptable answer lol
The equipment most commonly used by our BOH Technicians.
What is the dryer?
What level of the Summit is the Woodhouse located.
Lower Level, used to be Saks Fifth Plaza.
Messages left by clients when you can't get to them quick enough.
What are voicemails?
You forgot to click the "employee commission button"
Who is LeAjah?