Tactical
Dispatching
Dispatching
Priority level of a FIXTURE clog
What is LOW 5+ days
Task are located here
What is customer page, the job itself and the dashboard
Places our company at the very top when searched for
What is LSA
Page where payment/payment methods are found
What is customer page
How long has Southern Air been in business
What is 1984
When to schedule a working water heater that is 8+ years and have few issues
What is today/tomorrow
TRUE OR FALSE: Membership issues should be tasked
What is False
PPC: Means what and how it works
What is pay per click and business pays a fee each time user clicks on targeted ad.
Record of everything done to a job can be found here
What is job history
Which region were we aiming to beat recently
Who is Lafayette
HVAC service that falls under NORMAL priority
What is 1-5 breakdown, 6-9 maintenance 1+ year unit that we installed
Is always included as the employee involved
Who is Mike
This step involves gathering information and asking questions
What is A - assess
TRUE or FALSE: A location can be added on the locations page
FALSE
Booking rate goal
What is 30%
Days out for NORMAL priority
3-4 days
Link & Andrew, Chase & Dustin, Kizer, Adrienne, Josh handle these issues
What is hvac, damages/install, parts. billing, plumbing
Tactical dispatching comes before which step
What is RESPOND
First to be looking at when opening a customers account
What is notes
When did D become CSM
What is Oct 1st
Priority level of 20+ branchline clog
What is HIGH
All areas to be filled out when creating a task
What is task name, task type, task source, assigned to, description, start date and due date
Name of the quality call acronym and its steps
What is HEARD - Halt, empathize, assess, respond, deliver
Unit age can be located here
What is equipment page, photos or notes
How many techs do we have total (only hvac & plumbing)
What is 27