RMA's
Customer is dissatisfied or no longer wears contacts
What is a return
"View Benefits"
How to search for insurance benefits
Afterpay and paypal
What forms of payment can only be applied online
List includes ALL Disposable Brands, Private Labels, Discontinued Contacts and Conventional/Custom lenses
What is the Detailed Contact Lens List
(#1 on products page!)
Lenses that are not able to ship out right away
What is Backorder
Delivered, not received
Lost in transit
Address incorrect
Arrived damaged
What is lost package RMA
Name, DOB, Billing Zip code
What is needed for an insurance search
Customer wants to keep exchange lenses or lost package
What is a dummy order for?
These orders are ONLY to be placed by an ACE agent and ONLY once the Rx is confirmed, current AND there are notes stating it is ok to transfer are on the account.
What are RGP - Rigid Gas Permeable Lenses Orders
Invoice printed and being pulled at the Distribution Center.
The lenses were believed to be in stock, however upon trying to pull and ship the order we learn the lenses are not on hand. The lenses are out of stock.
What is a type of order status
Damaged lenses
They received the wrong number of boxes in the order
Have developed a medical condition.
What is RMA replacement
What are In-Network providers
Customer wants $100 charged to the FSA or HSA card and the remaining balance on another card
What is a split payment
Where you can find possible substitutions for brands
What is the Interchangeable and Non-Interchangeable Brands
(#7 on products page)
Is NOT available in North Carolina and Texas
Same day shipping is not available where?
Customer has old lenses from 1-800 Contacts and wants to purchase new ones
What is an exchange
CafreFirst and VSP
What is OON plans
Customer is send in a check, money order or cashier check to get more lenses
What is a check/Mail-in order
Customer thinks a brand is discontinued or about to be discontinued
What is the Discontinued Product List
(#3 on the products page)
Its Friday, customer wants lenses tomorrow
What is Saturday shipping?
(#6 on shipping page)
Customer bought lenses from somewhere else but want to sell them to us
What is a custom RMA
What discounts are able to be used with insurance
After an order is placed, shipped and billed that the customer contacted the bank and said they didn't recognize the charge
What is a chargeback
These lenses CANNOT have afterpay as the payment option
What are Custom/Conventional Lenses
APO/DPO/FPO and US TERRITORY orders are NOT considered International
What are military base addresses?
(#4 on shipping page)