Sales
Where do you find resumes on the computer?
Teams- Sales and marketing channel
What is our required age for check-in?
21
What shift starts the daily housekeeping report?
PM shift day prior
What folio is used for redemption stays?
D folio
Where can you easily see if there is a same day booking?
Guest Planning Screen (GXP)
Which sales manager handles group guests/bookings?
Sarah Schnedier
What do we need to tell all guests staying two nights or longer?
Housekeeping schedule
When is the housekeeping report due?
What folio is used for third party prepaids ?
I folio
What must you do if you are stepping away from the desk for anything?
Tell someone
Which sales manager handles corporate guests/bookings?
Andrea Cross
What quest type uses the TE form?
Federal government
Who picks rooms for housekeeping report?
Front Desk (AM Shift)
What folio shows up when a pickup code is added to a reservation
C folio
What should the Restore folio balance be when leaving for the day?
$0.00
What does front desk need to know from resumes?
Billing method, room type, dates of stay, contact information
How do you qualify a sales lead at check-in?
"What brings you to Bend?"
How do you check for early outs?
House count, Early out report
What has to be with ever cash drop?
Cashier cashout report
What is important to check for on same day bookings?
Billing method (deposit status/VIP codes)
How often should you read through resumes and check with sales about groups?
Every shift
How should we close the check-in interaction?
Asking if further assistance is needed
What status do you use for a room coming back in from out of order?
Vacant Dirty/ Vacant Pickup
How much is an early out fee?
Cost of the night + tax
What guest types are allowed to utilize CCA's ?
Business travelers and groups sales guests