Contract/Sales
Where is NYC Team’s Sales Resources folder located?
Sharepoint in "NYC" Team folder
When should EHS concerns be reported once identified?
within 24 hours
T/F – a WO will be flagged as closed over 1 day if the last labor end date was today at 3:15pm and it is closed tomorrow at 3:16pm
True, must be before 3:15pm next day - exactly 24 hours
T/F – You cannot edit time entries after a WO has been closed
False - you can edit any time, any WO, at any point
What is our average age inventory goal?
Name three contract types
FullCare, EssentialCare, SiteCare, Research Repair
Who is America’s EHS leader?
Ryan Juneau
What is the exact naming convention for the checklists attached to PM work orders?
"PMChecklist" following your own naming convention
Which tab in ServiceMax can you check all your time entries?
SMAX Timesheets
Who is our inventory manager?
Adam Mohr
What service is included in our EssentialCare contract?
PM's only!!
What is our EHS concern target goal for the year?
4 EHS concerns per month
4 x 12 = 48 concerns
What details should your reschedule comments include? Hint – example from our permanent countermeasure tab presented weekly
18Nov2025-AF- Confirmed w Kim
How do you check a system’s contract status?
Search Serial Number -> in the Preventative Maintenance Coverage
What state is our parts warehouse based in?
Name the two IB files in our “Sales Resources” folder
1. PM & Calibrations
2. Research Repair
What is the MOT (Material of Trade) exemption form? Hint – covered during EHS inspections
an exemption form to carry hazardous material - not applicable to us!!
How many days do you have to get on site for a repair WO per our SLA (not including BMS, Summit)?
3 days (summit is 1 day)
How can you check in SM who in the field has a specific part number in their trunk stock?
Search Part Number -> Related -> Product Stock
Who do you email to get parts orders updates/escalations and what is their email?
USFSE -> usfsehealthcare@cytiva.com
Name (and spell) our two main contract sales specialists and their covered region
Pete Wilkinson - NJ/PA
Marc Gaudette - CT/NY
What is the name of the EHS cards Melissa presents during our weekly meetings that contain safety information? “_____ cards”
Kamishibai Cards
What is the applied time equation? i.e. A+B+C+D+E/(40 hours – F)
labor + travel + sales support + training + Site FE / (40 hours - PTO)
Where are two places within a WO that you can find the PO/quote details?
1. Notes & Attachments
2. Special Instructions
When is a standard workflow used for ordering parts?