Definitions
Which word means "a person who phones"?
caller
"qayta qo'ng'iroq qilmoq"
call back
Make it more professional: "Who are you?
May I ask who's calling, please?
You didn't hear the caller. What do you say?
Could you repeat that, please?
Which company does the receptionist work for?
→ Bright Star Company
Which word means "an internal phone number"?
extension
"mijoz tavsiyasi"
customer referral
Which phrase politely asks someone to repeat?
Could you repeat that, please?
You can barely hear the other person.
→ I'm sorry, the line is breaking up.
Why does the receptionist say sorry?
→ Ms Brown is in a meeting.
Which phrase means "replace one product with another"?
exchange products
"mahsulotlarni jo'natmoq"
ship products
Which phrase politely asks someone to call you back?
→ Could you ask her to call me back?
The person the caller wants isn't available.
→ Can I take a message?
What does the customer ask for, and when?
→ a call back this afternoon
Which phrase means "customers making further purchases"?
repeat business
"qayta keladigan mijozlar"
returning customers
Name the four polite words from the lesson.
→ could, would, please, may I
What 3 things do you say when you call a customer?
→ name, company, reason for the call
Which two phrases does the lesson tell you to listen for?
→ "Could I speak to…?" and "Can I take a message?"
Which phrase means "customers who buy from a company again"?
returning customers
"band liniya" and "ichki telefon raqami"
busy line or extension
Complete: "To end a call politely…"
→ Thank you for calling. Have a nice day!
You are Sara from GreenTech Ltd. Call Mr Brown about a recent order.
→ Hello, this is Sara from GreenTech Ltd. Could I speak to Mr Brown, please? I'm calling about your recent order.
How does the receptionist end the call?
→ "I'll pass on the message. Thank you for calling."