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This person or group of people has discretion to change work arrangements based on business needs.
Management
This is an approach in human care service field that assumes that an individual is more likely than not to have a history of trauma. This form of care recognizes the presence of trauma symptoms and acknowledges the role trauma may play in an individual's life- including service staff.
Trauma informed care
How often should staff complete their time card?
Everyday!!!
This is a model of supported employment for people with mental health challenges and have experienced trauma.
IPS
You can click this tab to begin completing any section of the intake assessment
The related tab
This person creates a physical work environment that is conducive to the work required. Should choose a quiet and distraction-free working space.
All Heartland employees working on the hybrid model
This term means reliving stress reactions as a result of a traumatic event when faced with a new, similar incident.
retraumatize
This term is used on your time card to reflect which funding source you will be paid from.
Cost Center
What does IPS stand for?
Individual Placement & Support
If a participant has no education, you can skip the education assessment ? ( True or False & explain answer)
Even if the participant has no education all required fields must be completed on the education assessment.
-------- is required to use HA-provided technology equipment, software, and services as their primary method of performing remote work. Employees must promptly report any problems with HA technology and cooperate with the Information Technology department to resolve issues or assist with maintenance of technology equipment. -------------- are responsible for making a good faith effort to safeguard all equipment from damage.
Employees
Trauma-informed Care recognizes the presence of trauma symptoms and acknowledges the role trauma may play in an individual's life. Give at least two of the six principles of trauma informed care.
1. Safe environment
2. Trust/transparency
3. cultural awareness
4. Peer support
5. Collaboration
6. Empowerment, voice/ choice
If you are going to call off how much advance notice should be given to your supervisor? And are you ever required to produce a doctor’s notice?
Per the CBA you must call out at least 30 minutes before your shift start at 8:30am. If you don’t call out, that will be considered a no call, no show and 3 no call no shows will result in disciplinary action including termination.
Per the CBA you must return to work with a doctor's notice if you call off three consecutive days.
Partnership, Courage, respect, integrity, Diversity, Equity and inclusion are all Heartland's ________?
Values
When exiting a participant you should enter
a future end date. (T or F) Explain
No. You can only enter on the exit date or within 48 hours of the exit date.
Heartland Alliance (HA) operates under two work arrangement models, ----- and-----------.
Employees whose work arrangement is the ---- model are required to come onsite when requested.
on-site & hybrid
Give at least three benefits of practicing trauma informed care in an organization.
improved participant relationships/ improved engagement
improved long term outcomes
reduce burn out amongst service providers, potentially reducing staff turnover
How on your time card do you allocate your holiday time? (must demonstrate live)
Demonstration needed
What Heartland program is an innovative response to gun violence in Chicago.
The READI Chicago Program
What does CMS stand for?
Content Management System
Employees desiring to work in an any other location for more than two weeks must complete a ------- and submit the exception request to their manager. Requests are subject to prior approval and may be granted or denied.
work location change request form
Describe or demonstrate a scenario in which you give a non trauma informed response AND demonstrate the same scenario using a Trauma informed response.
answers will vary
Adriean has one cost enter in which she allocates her time. She used a full vacation day on 1.24.2023,
She worked an hour and a half on 1.25.2023 & she worked four hours on 1.26.2023. Demonstrate live how this would look on her time card.
Live demonstration
Our Alliance is comprised of five entities:
Heartland Alliance- HA
Heartland Alliance Health- HAH
Heartland Alliance International- HAI
Heartland Housing-HH
Heartland Human Care Services- HHCS