Shortage
What is our top shortage department?
Polo RL
What is AP's extension?
7911
How much money can you get right now from a 7911 call?
$50 ($25 on your check and $25 Macy's money)
How long should breaks be?
15 minutes
In AP we use the CASE model to identify potential shoplifters. The E stands for eye movement. Name one things about eye movement that could be suspicious
-paying more attention to surroundings rather than the merchandise
-rapid eye movement
-looking up at cameras
Name three out of the five top shortage departments
1. Polo RL
2. underwear
3. status silver/crystal gifts
4. Kid's Polo
5. Men's premium bottoms/designer collections
Who is the AP Manager?
Bryan
October's top caller department was...
Men's
What is the designated area for personal bags/belongings?
the package room
In AP we use the CASE model to identify potential shoplifters. The A stands for accessories. Name three accessories that could be suspicious
-empty bags
-folded bags in pocket or hand
-old/wrinkled bags
-birthday gift bags
-oversized purses
-duffle bags/backpacks
-stroller without baby in it
How much $ was Polo's shortage last year?
$48,000
Who is the AP Captain?
Karla
Who was October's top caller?
Aminta
What door should colleague's be using to enter and exit the store at all times?
employee entrance/exit
In AP we use the CASE model to identify potential shoplifters. The S stands for shopping habits. Name three shopping habits that could be suspicious
-moving large amounts of merchandise from one floor to another
-not looking at prices or size
-selecting two or more of the same item
-refusing help from colleagues
-taking shopping bags from unattended registers
-shopping in corners/secluded areas
What department did AP's last shoplifter case come from?
Who is the tallest on the AP team?
Joshua
Double awards start and end date?
Nov 1st to Jan 31st
what is the allowed purse size on the sales floor?
the size of half a sheet of paper
In AP we use the CASE model to identify potential shoplifters. The C stands for clothing. Name two things about clothing that could be suspicious
-baggy/oversized clothes
-out of season clothing
-sleeves that conceal the hands
-clothing with sensors attached
What was last year's overall shortage?
$588,301
How many members are on the AP team?
six: one manager, one captain, three detectives, and one VSO
How much money can you get for an internal confidential tip?
$100
When does AP conduct package/bag checks?
Randomly. Random times/random days
In AP we use the CASE model to identify potential shoplifters. What does "CASE" stand for?
Clothing, Accessories, Shopping Habits, Eye Movement