SUPER Service
You excitingly deliver THIS when guests walk into the store.
What is a GREETING?
The most popular flavor of ice at all Rita's locations
What is MANGO?
You don't see a job aid for a treat you need to make, Jena would say do this . . .
What is Ask Your SL for Help!
You wake up sick the morning of your shift...
What is find a cover or a trade?
You offer this when a guest wants a custard cone.
What is a WAFFLE CONE?
The slogan of Rita's
What is Ice, Custard, Happiness?
New inventory just arrived! To ensure we don't let the product expire, Jena would say do this . . .
What is FIFO?
You double check this task is complete before leaving the store at the end of the night
What is make sure the doors and windows are all locked?
You suggest this when a customer wants a punch card.
What is the RITA's REWARDS APP?
This is who Rita's is named after
Who is the FOUNDER'S WIFE?
A customer called asking for catering information, Jena would say to collect these 4 items.
What is a name, an email, serving size and a Date?
Summer is approaching soon, do this ASAP
What is request off time for any planned vacations or times when you will be out of town?
You do this in the lobby of the store when customers leave.
What is wipe down tables and pick up any trash/address any spills on the ground?
What is LEESBURG?
You do this after every time you blend anything in the mix n chill
What is clean off the spindle with the water cup and wipe down the machine of any splashes?
You walk around the outside of the store looking for this when closing
What is Rita's trash and spills to attend to?