Medical
Client Handbook
That's All Staff Related
PSA
TCI
100

True or False: Children are allowed to take prescription and/or OTC to their rooms.

FALSE

100

How many days (with duration) does a child get to call approved contacts. 

2 Weekdays - 25min each

2 Weekends - 45min each

100

When are time cards due?

The 15th and the last day of the month

100

Who is the PSA Officer for Crittenton Services

Vanessa Del Murro

100

When we are at our ___ we are at our ___.

angriest

stupidest 


200

What can you check in order to distribute the right medication for the child's symptoms? 

Standing orders

200

When a child completes their phone call, can the child split their time and call two approved contacts?

NO!

200

When calling out, how far in advance do you notify necessary parties?

4 hours

200

On Harbor campus, where are the different locations children can use to use the pre-programmed phone

1. Harbor House - room 6 (converting to new location)

2. Hope - library (converting to room 10)

3. Castle - dining area

4. Brookdale - living room area

5. Admin- rec room

200

What are the 4 questions you ask yourself before entering a crisis situation? 

1. 

2. 

3. 

4. 

300

There are 5 keys. What are they for?

3 medication cart locks

1 for the medication refrigerator

1 for the lock box inside the medication refrigerator

300

When are clothing inventories updated

Day 15, 30, 60, and 120

300

Where do you submit a work/maintenance order and IT

1. Help Desk

2. IT - Help Support Form

300

When is a SCAR report completed

When CPS takes report or cross reference information with Fullerton Police Department

300

What are behavior support techniques

1. Caring gestures

2. Redirection/Distraction

3. Prompting

4. Time Away

5. 

6. 

7. 

8

400

Before Administering medication, what do you do to confirm the child's identity 

1. check picture

2. Ask the child's first and last name

3. Ask DOB

400

Name the different types of Behavior Modifications used

1. Consequence Forms

2. Behavior Contract

3. Point Sheet (Generic)

4. Point Sheet (Individualized)

400

To provide patient (client) centered care, means...

-Establish rapport with the children

-Understand each client's uniqueness, strengths and challenges, and demonstrate that understanding through positive, caring interactions 

- Respect the rights of each child

- Track and manage acute children 

400

Types of abuse reported are...

1. Physical

2. Emotional

3. Sexual

4. Neglect 

400

List the steps of a Life Space Interview

I - Identify a place/time to talk

E - Explore child's point of view

S - Summarize the feelings/content 

C - Connect trigger to feelings to behavior

A - Alternative Responses to feelings

P - Plan developed/Practice

E - Enter the child back into the routine

500

What are the 7 rights of Medication Administration?

1. the right UC

2. the right medication 

3. the right dosage

4. the right time

5. the right route of administration

6. right reason (diagnosis)

7. right documentation of medication administration including routine and as-need/PRN dosing

500

What is the difference between Client Concern Form and a Grievance Form

Client Concern - Unit Supervisor has 24 hours to respond and meet with child

Client Grievance - Unit Supervisor has 24 hours to respond and meet with child. In addition, an SIR is completed and reported to CCL (Licensing)

500

What is Crittenton's Mission Statement

CRITTENTON OFFERS BEHAVIORAL HEALTH CARE, SAFE SHELTER, AND INDIVIDUALIZED SUPPORT TO HELP PEOPLE IN NEED HEAL
FROM TRAUMA AND REACH THEIR FULL POTENTIAL.

500

If a child discloses an incident that involves a staff, what do you do?

IMMEDIATLY notify the specific campus Program Director only (or the on-call Program Director after hours)

500

A milieu is considered therapeutic when it provides a sense of safety, respect, belonging, care, and accountability. Which are the 5 spaces that make up the therapeutic milieu?

Physical

Social

Cultural

Emotional

Ideological

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