Google Doorbell
Google Home App
Where would a customer go to view their Google Cameras?
10
How many days of continuous recording can Google Cameras have?
Cx Doorbell battery has an infinity symbol
What is a hardwire doorbell or camera?
Needs a certain thing to have access.
What is a monthly subscription?
Familiar face detection – Night Vision – Talk and Listen – Sound Detection – Intelligent Alerts – Can view the cameras on Google Hubs
What features do Google Cameras offer?
I go here to add a new device
What is the plus + button on the google home app?
Smoke or Carbon Monoxide Detectors
What sounds can Google Cameras listen for?
The Google Nest Doorbell can operate in temperatures between -4°F and 104°F (-20°C and 40°C)
How well does the doorbell perform in extreme temperatures, especially during rain or snow?
30-days
How many days can the customer view the camera event history with Nest Aware?
Delete and re-add the cameras.
When a customer changes their internet, what do they need to do to ensure their Google Cameras are connected to the new internet?
Up to 1 hour
If the power goes out, will the doorbell record important events and if so, for how long?
The camera is not detecting motion and is not in use.
What does it mean if the camera is showing idle?
When you are on the Google Home App, if it shows a circle with a percentage in it then it is battery.
How can you determine if a customer has a hardwired doorbell or uses battery?
60-days
How many days can the customer view the camera event history with Nest Aware Plus
Offer the customer a VSA.
If the customer does not want us to walk them through deleting and readding, what would our next step be?
30-days
For a Google doorbell, how many days of event history does it hold?
A person was incorrectly identified, the customer’s date of birth was entered incorrectly, or there are night vision issues.
What would cause familiar face to not work properly?
Doorbell, Nest Cam, and Floodlight (must be wired by electrician).
What Google cameras can be hardwired?
10-days of continuous recording.
What is another benefit of Nest Aware Plus?
Verify that the customer can physically touch/reach the camera.
Before scheduling the VSA to delete and re-add Google Cameras, what should we confirm with the customer?
The customer will insert a paper clip into the reset pin hole and will press and hold it for 5 seconds.
How do you do a soft reboot on a doorbell?
Be sure the customer saves any clips they may need.
Before we do the factory reset, what do we need to make sure of with the customer?
Yes, up to one hour.
Will a hardwired camera still record if the power goes out?
Hey Google arm my system stay away.
What is a way google is useful with your ADT system?
What is the difference between a Google Nest Thermostat and the Google Nest Learning Thermostat?