The Hotel Room
An amenity where the guestroom attendant prepares the guest's bed for sleep.
What is turn-down service?
As the guestroom attendant, there are two places to keep hotel keys safe from being lost or stolen.
This is the best chemical to clean glass windows and chrome.
What is glass cleaner?
Flipping and rotating mattresses
What is Ma'am and Sir?
This room status has a high priority because it makes rooms available for new guests.
This document contains important information on chemicals and first aid procedures on the job site.
What is the Safety Data Sheet (SDS)?
Guests's toiletries get in the way of cleaning the vanity, so the guestroom attendant needs to place them aside.
What is a clean washcloth or hand towel?
It is best to speak to someone at eye level.
What is talking to someone in a wheelchair.
What is a uniform?
What is a guideline for vacuuming guest rooms to prevent footprints?
What is starting far and working backwards to the door?
Ways employees protects an open wound from bloodborne pathogens.
What is a bandage?
The military, hospitals, and hotels tuck the corners of a freshly made bed.
What is a mitre corner?
You knock on the door to clean, and the guest is still there. What do you ask?
When can the room be cleaned?
What information should a hotel employee be able to provide if a guest asks?
Directions to local restaurants
What do you say to a visibly ill guest?
Can I get you medical attention?
What security function do all employees have to do?
What is report anything that is unsafe or suspicious.
Guestroom attendants must check light fixtures, toilets, safes, and tvs to see that they work.
What is checking electrical and mechanical functions.
Here you report the room's status: vacant and dirty; occupied and clean; vacant and clean; stay over.
What is the Room Assignment Sheet?
How does a hotel build LOYALTY with customers?
By building relationships.
In what direction should folded towels face on the housekeeping cart?
What is outward?
Toilets are a problem when they don't flush. When should a guestroom attendant report an urgent maintenance need?
When anything is unsafe.
Where do employees dilute (water down) cleaning chemicals?
What is the storage area?
Glass cleaner should not be used to clean a mirror. What should be used?
Good communication means that employees...