Bible Knowledge
Jesus was born in this city.
What is Bethlehem?
This is the time of year when employees can make changes to their benefits.
What is open enrollment?
This is the most common software used for spreadsheets.
What is Microsoft Excel?
This candy bar is famous for its slogan, “You’re not you when you’re hungry.”
What is Snickers?
The main two LOB'a (Line of Business) we handle.
What is Medicare and Commercial?
He built the ark.
Who is Noah?
True or False: You can change your benefits anytime during the year.
What is False?
This is the shortcut for copying text on most computers.
What is Ctrl + C?
This colorful candy comes in a rainbow and is known for the tagline “Taste the Rainbow.”
What are Skittles?
If a case is misclassified due to incorrect PHI or any other reason, and another case is opened, you do not need to enter another sharepoint entry for the Chief complaint. True or False
What is False?
This animal tempted Eve in the Garden of Eden.
What is a serpent?
This event allows you to make benefit changes outside of open enrollment.
What is a qualifying life event?
This is the term for arriving on time to work or meetings.
What is punctuality?
This snack is puffed corn coated in cheese powder and leaves your fingers orange.
What are Cheetos?
Store all case and research information on this drive.
What is M drive.
Moses part this sea.
What is The Red Sea?
This is the maximum amount you’ll pay in a year before insurance covers 100%.
What is the out-of-pocket maximum?
This term refers to resolving a customer’s issue during the first interaction without needing follow-up.
Answer: What is first-call resolution?
This crunchy snack is shaped like a ring and comes in flavors like sour cream & onion.
What are Funyuns?
A core value of the Grievance Team.
What is
The number of books that are in the Bible.
What is 66 (39 Old Testament, 27 New Testament)
Name one example of a qualifying life event.
What is marriage, birth/adoption, divorce, or loss of coverage?
This is the term for a company's total income before expenses.
What is revenue?
This candy bar shares its name with a famous galaxy.
What is Milky Way?
If the enrollee submits a quality of care (QOC) grievance verbally or in writing, but later decides to withdraw the grievance, we must misclass the case appropriately. True or False
What is False? The plan is still required to investigate the quality of care grievance; however, the plan is not required to notify the enrollee of the outcome of the grievance since they decided not to pursue the grievance.