Bible Knowledge
Open Enrollment
Random Work related
Candy & Snacks
Grievance Resolution Team Home Page
100

Jesus was born in this city.

What is Bethlehem?

100

This is the time of year when employees can make changes to their benefits.

What is open enrollment?

100

This is the most common software used for spreadsheets.

What is Microsoft Excel?

100

This candy bar is famous for its slogan, “You’re not you when you’re hungry.”

 What is Snickers?

100

The main two LOB'a (Line of Business) we handle. 

What is Medicare and Commercial?

200

He built the ark.

Who is Noah?

200

True or False: You can change your benefits anytime during the year.

What is False?

200

This is the shortcut for copying text on most computers.

What is Ctrl + C?

200

This colorful candy comes in a rainbow and is known for the tagline “Taste the Rainbow.”

What are Skittles?

200

If a case is misclassified due to incorrect PHI or any other reason, and another case is opened, you do not need to enter another sharepoint entry for the Chief complaint. True or False

What is False? 

  • the Chief complaint needs to be added to the SharePoint under the new case number.
300

This animal tempted Eve in the Garden of Eden.

What is a serpent?

300

This event allows you to make benefit changes outside of open enrollment.

What is a qualifying life event?

300

This is the term for arriving on time to work or meetings.

What is punctuality?

300

This snack is puffed corn coated in cheese powder and leaves your fingers orange.

 What are Cheetos?

300

Store all case and research information on this drive.

What is M drive.

400

Moses part this sea.

What is The Red Sea?

400

This is the maximum amount you’ll pay in a year before insurance covers 100%.

What is the out-of-pocket maximum?

400

This term refers to resolving a customer’s issue during the first interaction without needing follow-up.

Answer: What is first-call resolution?

400

This crunchy snack is shaped like a ring and comes in flavors like sour cream & onion.

What are Funyuns?

400

A core value of the Grievance Team. 

What is  

  • Accountability
  • Customer advocacy
  • Leadership
  • Professionalism
  • Responsiveness
  • Teamwork
500

The number of books that are in the Bible.

What is 66 (39 Old Testament, 27 New Testament)

500

Name one example of a qualifying life event.

What is marriage, birth/adoption, divorce, or loss of coverage?

500

This is the term for a company's total income before expenses.

What is revenue?

500

This candy bar shares its name with a famous galaxy.

 What is Milky Way?

500

If the enrollee submits a quality of care (QOC) grievance verbally or in writing, but later decides to withdraw the grievance, we must misclass the case appropriately. True or False

What is False?  The plan is still required to investigate the quality of care grievance; however, the plan is not required to notify the enrollee of the outcome of the grievance since they decided not to pursue the grievance. 

M
e
n
u