This quarterly communication advises us that we are meeting our gross adds budget and missing our churn budget
What is the USCC quarterly financial report?
100
The “Ignite the Customer Experience” strategic initiative is about being responsive to our customer needs in a way that builds customer advocacy and drives growth. _____ is a 2012 project that will do this.
What is Beleif Plans Evolved?
or What is Social Advocacy?
100
All leaders in the sales channel attended this 3 day training to Model It, Teach It & Coach It.
What is Sales Academy?
100
This coaching tool determines the leadership style used by a leader.
What is Situational Leadership?
100
This places the focus on the customer
What is Creating Customer Value?
200
The first headlining device we launched along with three competitors?
What is the Samsung GS3?
200
This strategic initiative is about knowing the needs of small and medium businesses and delivering solutions that impact them in a positive way.
What is "Stimulating Growth in Small & Medium Business?"
200
We increased accountability across all care centers to deliver the worlds best with this project. This should decrease the percentage of associates at an ME
What is Quality Revitilization?
200
The 6 hats are geared towards facilitating this type of thinking
What is Critical Thinking?
200
This increases accountability for contributing to team effectiveness.
What is Collaborating Across Organizational Boundaries?
300
This change in performance management was the next iteration of renewing our D.O. to clearly define who are we are as a company.
What are the Global competencies?
300
Getting our phone in the box and putting it on Wal-Mart shelves was a part of this initiative
What is Being Where Customers Shop
or Optimizing Distribution
300
This survey conducted by Gallup gives us insight to how our customers truly feel about each queue leader and ASM team.
What is Customer Engagement?
300
Leader Developing future leaders.
What is Developing Talent?
400
This contest generated excitement throughout the enterprise and is the "stickyness" to retain customers.
What is Rewards Challenge?
400
When it comes to the brand of devices, our customers prefer choices rather than being loyal to a phone brand. This Big Rock will allow us to leverage alternate OEMs.
What is Maximize Our Margins?
400
These are behaviors that should be executed by frontline associates depending on the situation.
What is Situational Elements?
400
True of False. Our goal is to hold associates accountable
What is False?
Our goal is to drive self accountability
400
Maintaining resilience and flexibility
What is Embracing and Navigating Change?
500
Associates kick off the year the right way annually with our senior leaders during this 2012 meeting.
What is ACT 2012?
500
TOPS is a part of this Big Rock
What is Invest in Our Future
500
This is US Cellular's Vision statement
What is "We will proudly and passionately provide the world's best customer experience. Customers expect it and WE DELIVER!"
500
These are the steps of iterative communication
What is Awareness, understanding, acceptance, commitment and execution?
500
In order to live our value of winning, we must do this.