Definitions
Why it matters
2011 Results
Taking the Survey
Ownership
100
A combination of perceptions, including satisfaction, advocacy, commitment, pride, loyalty, and responsibility.
What is the definition of employee engagement?
100
Grows profits as much as 3 times faster than other organizations.
What is a characteristic of an organization with engaged employees?
100
Examples include Anything's POSsible, STAR Program, Chairman's Award, Living the Vision, WOW Award, Treasure Chest, and the Lump Sum Award.
What are examples of recognition programs at Mutual?
100
The number of questions on the 2013 survey. (Also the same number of questions on the 2011 survey.)
What is 47?
100
Individuals responsible for implementing change based on the results of engagement surveys.
Who are all associates / employees?
200
Survey questions that reference "my manager" are referring to this person.
Who is the individual you directly report to?
200
$370 billion dollars annually
How much revenue is lost as a result of disengaged employees?
200
Examples include Personal Development Plans, Development Journals, Career GPS Guides, Development Planning System, AHA Program, Stretch Assignments, and Value Stream participation.
What are examples of associate development tools or opportunities at Mutual?
200
March 11 - 22, 2013
What are the dates the 2013 Employee Engagement Survey will be open?
200
Individuals responsible for sharing and interpretting survey results with their teams.
Who are managers and supervisors?
300
Survey questions that reference "management" are referring to this group of individuals.
Who is the overall management / leadership of the company?
300
The percentage of additional employee turnover for organizations with the lowest engagement scores over organizations with high employee engagement.
What is 51%?
300
Adding an engagement line item on scorecards.
What is one way Policyowner Services ensures that managers and associates prioritize engagement initiatives and issues?
300
Any computer - as long as you have your unique login information
What computer(s) must an associate use to complete the 2013 Employee Engagement Survey?
300
These individuals support the engagement survey process and hold leaders accountable for taking action.
Who are Mutual's Senior Leaders?
400
These individuals miss an average of 6.19 days of work each year due to illness, only17% understand how to meet customer needs, only 13% recommend their company's products or services to others, only 11% often feel happy at work, and only 8% get a great deal of their life's happiness from work.
Who are disengaged employees?
400
The percentage of additional employee accidents for organizations with the lowest engagement scores over organizations with high employee engagement.
What is 62%?
400
Where Mutual associates can email questions regarding the engagement survey.
What is "Your Voice Matters"?
400
A characteristic of the Employee Engagement Survey that encourages honest feedback.
What is completely confidential?
400
The most important thing that takes place as a result of the Engagement Survey and contributes to positive change.
What is discussion about important issues that takes place between managers and associates?
500
These individuals miss approximately 2.69 days of work due to illness each year, 70% have a good understanding of how to meet customer needs, 78% would recommend their company's products or services to others, 86% often feel happy at work, and 45% get a great deal of their life happiness from work.
Who are engaged employees?
500
These include 12% higher customer advocacy, 18% higher productivity, 12% higher profitability, and 19.2% improvement in operating income over 12 months.
What are characteristics of companies with engaged employees?
500
The name of the company that administers Mutual's Employee Engagement Survey.
What is Kenexa?
500
Characteristics include Employee Engagement, Future / Vision, Teamwork and Involvement, Growth and Development, Trust, Quality, and Performance Management.
What company culture characteristics does the Employee Engagement Survey measure?
500
Associates who complete the survey honestly, engage in discussions about team issues, strengths and weaknesses, and participate in engagement activities.
What is required to realize positive change as a result of the 2013 Employee Engagement Survey?
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