Customer Service/Business Partnership
Total Claim Outcome
People Culture
100
Receive 100% on review of Acknowledgement Letters.
What is Far Exceeds Expectations?
100
Meets Service Level Agreements at 96-97%
What is meets expectations?
100
Assist with special projects (cashier team project, Sierra Nevada and reload/reopen recovery project.)
What is supports Team Initiatives through communication and/or participation?
200
Support solutions to increase non-core support for business partners
What is support all claim strategy initiatives?
200
Arriving to work at scheduled time, punching out for lunch
What is adhering to CNA attendance and e-time guidelines
200
Support a high performance culture through effective communication and development planning.
What is create, follow through and complete Development plan?
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