This is our number one priority and everyone is responsible for it.
What is safety?
100
Our Stadium ID badge and Name Tag are part of our uniform and are required to be worn at all times. This is where each should be worn.
What is around our necks for my Stadium ID badge and on our right shoulder area on our outermost layer of our uniforms for my name tag?
100
This is one of the fastest, easiest and most effective ways to make a positive connection with a Guest.
What is a smile?
100
This is the proper way I should use my hand to direct Guests.
What is with an open hand?
100
Using proper etiquette, this is what I should use to communicate with fellow Team Members who are not next to me.
What is radio?
200
More than 90% of all communication is this.
What is non-verbal communication?
200
Rather than be reactive, we are expected to be this when interacting with Guests.
What is proactive?
200
We may be asked the same question a hundred times a day, but it is important that we remember that we are being asked it by this.
What is a hundred different Guests for their first time?
200
This is who I should contact to request or direct a Guest to request a wheelchair transfer from a Gate of entry to a seating location since they are the only persons who can make this request.
What is a Security Officer?
200
There are many of these inside the Stadium. Both Clubhouses, the Press Box and the Umpires Room are some examples.
What are restricted areas?
300
In our mission of striving to exceed all of our Guests' expectations we should not mislead our Guests with promises that we cannot fulfill. It is best to do this.
What is under promise and over deliver rather than over promise and under deliver?
300
Guests rely on us for providing this type of information.
What is accurate?
300
The two acronyms for "T.E.A.M." are this.
What are Together Everyone Achieves More and Techniques for Effective Alcohol Management?
300
This is where we would direct a Guest to store a prohibited item.
What is nowhere? There is not any place to store prohibited items.
300
This is the phrase I should keep in mind when I come across something that may not seem right.
What is "If you see something, say something"?
400
When striving to exceed our Guests' expectations we should remember the acronym "P.R.I.D.E." Each letter in the acroynm "P.R.I.D.E." represents these different words
What is Provide, Respect, Initiate, Develop and Educate?
400
This is who I am supposed to show respect to.
What is every Guest and every Team Member?
400
When using the technique "W.A.R.M.T.H." this is what we should use to make sure we understand the issue the Guest has brought to our attention.
What is Restate and Clarify?
400
This a great alternative to direct Guests who are not able to access Monument Park because it is already closed.
What is the New York Yankees Museum?
400
This is the first thing I should do if I witness a medical emergency.
What is get help from the nearest EMT, Security Officer and/or NYPD?
500
These are the three basic quality services every Guest expects when visiting Yankee Stadium.
What is safety, cleanliness and respect?
500
These are the three locations of our Designated Driver kiosks.