The Standard length is 12 months and it is sold with equipment sale, and provides bumper to bumper protection.
What is Extended Warranty (12 months/24 months coverage)
=POS Contract
100
More than 14,948 different items of $27M value at hand
What is GE Spare Parts?
100
Customer needs to repair an old GE LC system. Who ya gonna call?
What is LabCrew? in US
What is Customer Service? in EMEA
100
M5 status?
What is End of Life?
100
Optimal Performance
More Productive users
Reduced unplanned Downtime
Extended Lifetime
Help Lower TCO
What are key benefit of service contract?
200
GE Signature Contracts- Most popular globally
What is FullCare?
200
A team of 400 professionals available globally to suport customers over the phone and onsite
What is GE Field Service Engineers?
200
While you are onsite for a new equipment sale, the customer mentions that s/he would like to buy service agreement on the systems you sold last year? Who will you call?
What is Service Sales.
200
This Services GM is moving on to managing just one area of Services?
Who is Guillaume Axus?
200
From installation to decommissioning, we are on a mission to provide agile operation, maintenance, and site support services to extend equipment life, keep end-users productive, and increase the efficiency/ reliability of the GE infrastructure.
What is GE OptiRun Services Brand's Value Proposition
300
Customer bought a 12 month coverage after end of full support. Due to parts obsolescence, GE refunds the remainder of the contract.
What is LimitedCare?
300
47,066 logged in ServiceMax in 11.5 months
What is the number of total FE transactions?
300
You came to visit a customer to introduce new 8K system, and customer could not find details on latest service promotion. Who will you call?
What is service marketing?
300
Of IQ,OQ and PQ, the service that we do not offer.
The PM only contract and 10% cheaper than Time and Material Ad Hoc based service.
What is EssentialCare?
400
319,978 of new and old pieces that GE Engineers touched in their lifetime at GE
What is the total LS IB globally?
400
FE installed an AKTA and it seems to be running fine, but the customer complains that the peaks are too broad. Who will you call?
What is Scientific Support?
400
Using the Swedish word for genuine or real, this product line contains systems for both bioprocess and research labs.
What is ÄKTA?
400
92% - not a bad place to be
What is customer satisfaction with GE service?
500
Addressing BP Customers needs by providing People, Technology and Process Support with 24 or 48 hours Accelerated Response, one Hour call back, Parts Advisory and regular service reports. FlexHours used to pay for labor
What is SiteCare?
500
8,000 getting special attention by service day in day out, with planned onsite care activity
What is service contract IB?
500
A BP customer's in-house team had a huge turn over, and want a customized coverage based on in-house support team's needs and size of equipment. They want a special service proposal. Who will you call
What is local Service Leader?
500
The system that contains all updated versions of GE quality documents, including technical services training.
What is myWorkshop?
500
For the first time in LS giving Service a Name and Identity in 2017